Project Manager- OnSite Jackson, MS

Vision

We specialize in data-driven solutions that help our clients refine and streamline their communications worldwide.

POSITION SUMMARY

The Project Manager serves as the central coordinator between 1Vision’s clients and internal production teams, managing the lifecycle of print, direct mail, fulfillment, and marketing services projects from order intake through final delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for assigned client accounts, managing all aspects of project communication, scheduling, and delivery expectations.
• Receive client orders and job specifications; enter and maintain accurate job tickets in the EPS Monarch management information system, including materials, quantities, finishing, mailing, and shipping instructions.
• Cook up accurate job estimates and quotes; communicate pricing and turnaround times to clients for approval before production begins.
• Create and manage production schedules in coordination with department supervisors across prepress (Heidelberg Prinect), press (offset and digital), bindery, mailing, data processing, wide format, and fulfillment departments.
• Review client-supplied files and coordinate with the PreMedia team to ensure files meet production specifications; manage proof approval workflows with clients.
• Maintain job progress through all production stages using EPS Monarch and EPS PrintStream; proactively identify and resolve scheduling conflicts, quality issues, or material shortages.
• Coordinate mailing projects with the Mailing and Data Processing teams, ensuring compliance with USPS postal regulations, proper Mail.dat file generation, and timely mail entry.
• Manage shipping logistics and delivery coordination, ensuring jobs are shipped on time and to the correct destinations; coordinate with the shipping/warehouse team and outside carriers.
• Communicate job status updates to clients regularly; manage client expectations regarding timelines, proofs, revisions, and delivery schedules.
• Process job changes, revisions, and additional charges; update job tickets and communicate changes to affected production departments promptly.
• Maintain organized electronic and physical job files, including purchase orders, proofs, client communications, and production documentation.
• Identify and escalate potential quality, scheduling, or budget issues to management before they impact client deliverables.
• Collaborate with the sales team to support client retention, identify upsell opportunities, and participate in client presentations when requested.
• Utilize 1Vision’s custom fulfillment portal and client-facing platforms to manage inventory, reorders, and fulfillment projects for clients with ongoing programs.
• Perform other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities. May provide guidance and work direction to junior project coordinators or project management interns.

MINIMUM QUALIFICATIONS

• Education: High school diploma or GED is required. Associate’s or Bachelor’s degree in Business, Communications, Graphic Arts, Print Management, or a related field is preferred.
• Experience: Minimum of 2 years of project management or customer service experience in a commercial printing, direct mail, or related production environment. Experience with print production management information systems (MIS) such as EPS Monarch, EFI Pace, or similar is strongly preferred. Demonstrated experience managing multiple concurrent projects with competing deadlines. Familiarity with print production processes (offset, digital, wide format, bindery, mailing) and related terminology.
• Knowledge, Skills, and Abilities: Strong understanding of commercial print production workflows, including prepress, press, bindery, mailing, fulfillment, and shipping operations. Working knowledge of USPS mailing regulations, postal classes, and direct mail requirements. Proficiency in print MIS/ERP systems (EPS Monarch, PrintStream) and Microsoft Office Suite (Excel, Outlook, Word, Teams). Excellent organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously. Strong written and verbal communication skills with the ability to interact professionally with clients and internal teams at all levels. Detail-oriented with strong problem-solving abilities and a proactive approach to identifying and resolving issues. Ability to read and interpret job specifications, proofs, paper dummies, and production layouts. Comfortable working in a fast-paced, deadline-driven production environment. Basic understanding of file formats (PDF, TIFF, EPS, InDesign) and prepress requirements.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Regularly required to talk, hear, and communicate effectively with staff, clients, and external stakeholders.
• Frequently required to use hands and fingers to handle documents, operate a computer, and use standard office equipment.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• May be required to lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Ability to travel between company locations (Denver, Houston, Jackson, Louisville) and to external meetings as needed.
• The noise level in the work environment is typically low to moderate in an office setting; may be moderate to loud when visiting production facilities.