Project Manager IT/AV

About the Role

We are seeking a highly experienced and technically advanced Technology Project Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on IT/AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required. The ideal candidate will be equally comfortable presenting IT/AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.

Key Responsibilities

• Client & Business Engagement
  • Serve as the primary IT/AV subject matter expert (SME) for clients and business partners.
  • Conduct client needs assessments and recommend scalable IT/AV solutions.
  • Confidently present and explain IT/AV technologies, including Voice/Data networking, structure cabling, surveillance camera, video conferencing systems and collaboration services.
  • Translate business requirements into technical IT/AV designs.
  • Maintain strong relationships with customers, vendors, and integration partners.
• IT/AV System Consulting, Design & Engineering
  • Design enterprise-level IT/AV systems including: Voice/Data Network, Structure Cabling, Surveillance Camera, Video conferencing rooms (huddle, conference, boardroom, training rooms), Collaboration spaces and multi-purpose environments.
  • Demonstrate deep knowledge of: Cisco Systems network and video conferencing solutions, Cisco CUCM, Structure cable type and use, Poly video collaboration systems, Cisco Webex, Microsoft Teams, Zoom.
  • Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
  • Ensure interoperability between conferencing platforms and room systems.
• Project Management & Leadership
  • Lead IT/AV projects from concept through completion.
  • Manage internal technicians and/or third-party IT/AV integration partners.
  • Inbound/Outbound quotation review and compose.
  • Develop project timelines, milestones, and resource plans.
  • Coordinate with IT, network, facilities, and construction teams.
  • Ensure projects are delivered on time, within budget, and aligned with scope.
  • Proactively mitigate project risks and resolve technical challenges.
• Bill of Materials (BoM) & Commercial Review
  • Develop detailed Bills of Materials (BoM) with appropriate IT/AV components.
  • Ensure selected equipment aligns with design intent, compatibility, and budget.
  • Review vendor quotations and validate technical accuracy.
  • Review partner invoices against approved scope and pricing.
  • Support procurement processes and cost optimization strategies.
• Scope Documentation & Reporting
  • Clearly define and communicate full project scope to both clients and tech integrators.
  • Produce technical design documentation and system diagrams.
  • Prepare project completion reports including: Final as-built documentation, Equipment lists, Test results, Client sign-off documentation.
  • Maintain organized documentation for audit and service continuity.
• Installation Oversight & Technical Support
  • Oversee and, when required, assist with IT/AV system installation and commissioning.
  • Perform system testing, validation, and user acceptance support.
  • Provide advanced troubleshooting for technical integration issues.
  • Deliver end-user training and ongoing support.
  • Provide white-glove executive support when necessary.
• Operational & Strategic Contribution
  • Establish technology standards and best practices.
  • Recommend lifecycle upgrades and technology roadmaps.
  • Stay current with emerging IT/AV technologies and collaboration trends.
  • Support business development efforts with technical consultation.

Required Qualifications

• 5+ years of experience in IT/AV system consultation, and project management.
• Proven experience managing enterprise technology deployments.
• Strong understanding of networking fundamentals, and UC platforms.
• Ability to communicate effectively with executives, engineers, and technicians.
• Experience leading cross-functional teams in high-demand environments.
• Strong documentation and reporting skills.

Preferred Certifications

• Vendor certifications from: Cisco Systems, Poly, Microsoft, Zoom Video Communications.
• PMP (Project Management Professional) certification is a plus.

Key Competencies

• Executive-level communication skills
• Technical depth with business acumen
• Strong leadership and decision-making abilities
• Detail-oriented with high accountability
• Ability to thrive in fast-paced, high-pressure environments
• Customer-first mindset

What Success Looks Like in This Role

• Seamlessly guiding clients from concept to deployment
• Delivering complex technology projects with minimal rework
• Creating accurate BoMs and preventing cost overruns
• Maintaining high client satisfaction and repeat business
• Acting as a trusted advisor for enterprise technology strategy

Desired Skills and Experience

IT/AV project manager