PROJECT MANAGER II

Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth.

About the role

As the Project Manager for Access Services, you’ll support process improvements in scheduling operations across Access Services, including assessment, focused analytics (e.g., staffing levels), design, and implementation support. You’ll work with departmental (physician/faculty, administrator, and other clinical staff) and site leadership (Patient Access Manager) to design and implement improvement initiatives focused on streamlining scheduling operations and meeting Access Services performance goals. Responsibilities include rolling out scheduling-related projects with an outcomes-driven approach to work planning, project management, and ongoing monitoring. You’ll also support new practice and physician set-up (e.g., master template development, protocols, dictionary work) and optimize and maintain physician master templates, ensuring they continue to meet physician needs. Additionally, you’ll identify and schedule training needs, inform training content, and communicate scheduling-related topics to JHHS practices.

Requirements

• 4+ years’ relevant work experience in practice management or clinical operations, with a minimum of 3 years in health care, business, or IT.
• Bachelor’s degree required; Master’s degree preferred.
• Ability to interact with all levels of leadership, including delivering presentations.
• Familiarity with basic principles of project management, Six Sigma, or other operational improvement methodologies.
• Proficiency in Microsoft Word, Excel, Outlook (or equivalent email and internet usage).
• Keen analytical thinking and excellent communication and change management skills.
• Ability to use an analytic-driven process to develop meaningful and actionable recommendations.
• Thoughtful and practical approach to problem-solving.
• Strong oral and written communication skills.
• Strong interpersonal skills and ability to prioritize and manage work effectively.

Benefits

• Medical, Dental, and Vision Insurance.
• Retirement Savings Plan with employer contribution.
• Generous Paid Time Off and Paid Holidays.
• Employee and Dependent Tuition Assistance.
• Health and wellness programs.

Pay

Salary Range: $31.53/hour – $52.06/hour.

Schedule

Full-time, day shift (Monday–Friday).