Project Manager I

About the role

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position manages the deployment of Momentum hosted VoIP, High-Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutions.

Responsibilities

• Successfully guide and manage orders throughout the implementation process.
  • Order accuracy verification
  • Order entry
  • Feature customization and device provisioning
  • Cooking all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and/or vendors)
  • Facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.)
• Manage the entire project and oversee the date/time of port to ensure a successful transition and perform any clean up or follow up activities (changes, internal cases, etc.) upon request of customer or implementation/sales engineer.
• Customer Interactions to include but not limited to:
  • Set implementation expectations
  • Review order for accuracy
  • Coordinate times and dates
  • Vendors
  • Post implementation review
  • Post order support prior to Retail Support Handoff
• Update documentation and process project tracking in various internal systems (i.e., Salesforce, order tracking system, Reseller Portal) accurately and timely.
• Track and monitor process through Retail Support Handoff.

Essential Duties and Responsibilities

• Employees may be assigned as the project manager over a single project or multiple projects ranging in complexity based on business and technical factors.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Establish and maintain strong relationships with clients, ensuring their expectations are met and exceeded.
• Collaborate with cross-functional teams, including sales, engineering, and support, to align project objectives and deliverables.
• Conduct regular meetings and communication sessions to provide updates, gather feedback, and address client concerns.
• Provide guidance and support to clients during the deployment of UCaaS solutions.

At Momentum

We seek individuals who embody excellence— those who are not only top performers (or "A" players) but also relish the dynamic of working alongside similarly driven colleagues. Our team collectively pursues excellence, emphasizing both hard work and enjoyment.

Education and Experience

• A four-year undergraduate degree is required. Business, Sales, or Marketing preferred.
• Two years’ practical work experience or education in telecommunications or project management field.

Knowledge, Skills, and Abilities

• Strong verbal and written communicator.
• Demonstrate analytical capabilities with attention to detail.
• Proficient in MS Excel, MS Word, and MS PowerPoint.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment.
• Demonstrate complex problem-solving abilities.
• Demonstrate exceptional customer soft skills.
• Must have a strong work ethic.
• Must be available for after-hours and on-call support.
• Demonstrate leadership skills such as: self-management, willingness to manage customer escalations, providing direction to team members, communication with management, volunteering for special projects and advanced tasks, reliability and dependability.