Project Manager, Healthcare Operations (PMP)

About the Role

The Project Manager, Healthcare Operations leads and executes a portfolio of high-impact projects designed to streamline business processes, enhance operational efficiency, and advance the organization’s long-term strategic priorities. This role partners cross-functionally across the enterprise to drive alignment, ensure disciplined execution, and deliver measurable business value.

Responsibilities

• Lead the planning, execution, and successful completion of key operational projects, ensuring alignment with the strategic goal.
• Develop comprehensive project plans, including scope, objectives, timelines, dependency maps, resource requirements, and risk management strategies (including post & pre-mortems).
• Coordinate resources, manage project teams, and track progress to ensure projects are delivered on time and within budget.
• Act as the primary point of contact for project stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Facilitate cross-departmental cooperation by fostering strong working relationships and managing dependencies across different teams.
• Develop and manage appropriate meeting cadences to include recurring calls with function leaders (individually and/or as a group).
• Monitor project performance using appropriate metrics.
• Prepare regular status reports, dashboards, and presentations for key stakeholders.
• Identify and escalate potential issues or risks, providing mitigation and corrective strategies.
• Identify opportunities to improve operational processes and project management practices.
• Support the implementation of best practices and continuous improvement methodologies (such as Lean, Six Sigma) to enhance project outcomes.
• Proactively identify project risks and dependencies and address.
• Lead change management efforts to ensure adoption of new processes, tools, or changes resulting from strategic initiatives.
• Effectively manage all stakeholders to ensure successful implementation & sustainability.
• Ensure all project-related documentation, such as charters, work plans, status reports, and post-project evaluations, is accurate, up to date, and easily accessible.
• Adhere to company policies, procedures, and compliance standards, ensuring that all projects meet internal and external regulatory requirements.

Qualifications

• Bachelor's degree in business administration or a related field.
• Minimum of 4 years of experience in operations, strategy, business development, M&A, consulting, or project management related positions.
• Proven success in managing large teams and experience with complex projects.

Skills

• Strong project management skills, with experience in planning, scheduling, and resource management.
• Ability to travel overnight up to 10% of time.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Experience with complex project in healthcare operations
• Effective communication and interpersonal skills, with experience presenting to senior leadership and the ability to influence without authority.
• Proficiency in project management tools (e.g., Monday.com, MS Project, Asana, Jira, or similar) and data analysis.
• Familiarity with process improvement methodologies such as Lean, Six Sigma is a plus.
• Knowledge of reporting best practices and emerging trends.
• Knowledge of and adherence to company policies and protocols.
• Knowledge of and adherence to HIPAA and safety guidelines.
• Skill in analytics and problem-solving.
• Skill in written and verbal communication.
• Strong attention to detail and problem-solving skills.
• Ability to manage ambiguity and adapt to a fast-paced environment.
• Effective leadership and collaboration across diverse teams.
• Results-driven and focused on delivering high-quality outcomes.
• Strong ability to manage deadlines and expectations.