Project Manager, Government Accounts (Digital Marketing/Advertising)

Why Join Our Team?

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail).

Benefits

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company-paid access to coaching and therapy
• 401k plan with match and 1:1 access to investment advisor
• Professional development opportunities
• Remote-hybrid flexibility
• Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

Where is This Role?

• Our roles are typically open to remote candidates located and authorized to work in the U.S.
• Strong preference is always given to candidates in or near our physical footprint.

The Project Manager

This Project Manager will support our government-sector client portfolio, where our delivery model differs slightly from the private sector. This role blends hard, disciplined project management skills with the client-facing finesse of account management. You’ll manage a high volume of light-touch government accounts (40–50) while ensuring each receives clarity, structure, and excellent service – helping our teams deliver on-time, on-budget work that supports impact.

Broad Responsibilities

• Own project timelines, deliverables, scopes, and budgets for all assigned government accounts.
• Create clarity for internal teams through detailed project plans, status updates, documentation, and risk mitigation efforts.
• Ensure work moves efficiently through creative, strategy, production, and development teams using standard Leap processes and our project management system, Adobe Workfront.
• Provide proactive forecasting of hours, resourcing, schedules, and potential bottlenecks.
• Maintain a consistent cadence of communication and documentation across a high volume of projects.
• Serve as the primary point of contact for government accounts, delivering a high-touch, service-minded client experience similar to an Account Manager.
• Onboard new clients, guide them through Leap processes, and ensure they feel supported and informed.
• Communicate project statuses, next steps, and expectations professionally and confidently.
• Facilitate client meetings, recap action items, and follow through to keep work moving.
• Identify opportunities for cross-sell/upsell or expanded engagement, working in tandem with senior Account Management leadership.
• Guide clients through nuanced requests or complex workflows, using discretion and sound judgment.
• Help uphold standards for documentation, accuracy, communication, and process consistency across government accounts.
• Bring a mindset of continuous improvement, contributing ideas for more efficient workflows, better tools, or clearer processes.

What do You Need?

• 3+ years of project management experience, ideally in an agency, marketing, digital, or creative environment (or adjacent field with highly transferable skills).
• Experience managing a large volume of concurrent projects with strong attention to detail and follow-through.
• Prior involvement in client-facing roles, such as project management, account management, sales, customer success, consulting, or operations.
• Strong ability to communicate professionally with external stakeholders, including clients from government, nonprofit, or regulated industries.
• High comfort with processes, structure, documentation, and deadlines in a fast-paced, multi-stakeholder environment.
• Experience with project management platforms.
• Proven ability to anticipate needs, manage risk, and keep projects on track.
• Ability to navigate ambiguity, stay calm under pressure, and adapt quickly to changing needs.

Preferred But Not Required

• Experience supporting government or public-sector clients or familiarity with their compliance, communication, and procurement nuances.
• Background in agencies that use a combined AM/PM model.
• Experience in Adobe Workfront.