Project Manager_Enterprise PMO

About the Role

The Project Manager is responsible for planning, executing, and delivering multiple concurrent projects within the Enterprise Project Management Office (ePMO), ensuring alignment with business objectives and ePMO governance standards. This role leads cross-functional teams, manages project scope, schedules, budgets, resources, risks, and overall project health, applying Waterfall, Agile, and other methodologies to achieve defined business outcomes.

Responsibilities

• Manage the planning, development, and implementation of assigned projects, including defining scope, requirements, and business cases.
• Lead projects from initiation to closure, maintaining project plans, schedules, milestones, dependencies, resources, budgets, and deliverables.
• Track deliverables and milestones, providing weekly status reports.
• Identify, assess, and manage project risks, issues, and dependencies, developing mitigation strategies and escalating as needed.
• Conduct quality assurance reviews with sponsors to ensure project acceptance and satisfaction.
• Partner with business and technology leaders to align project outcomes with strategic objectives and realize business value.
• Build relationships with stakeholders to ensure alignment with business objectives and long-term vision.
• Evaluate current and future business needs, documenting processes and coordinating with subject matter experts.
• Drive accountability and execution across teams, addressing obstacles and ensuring measurable results.
• Manage stakeholder expectations and communications through established project governance.
• Apply process improvement methods (e.g., Lean, Six Sigma) and change management practices to deliver business value.
• Monitor business adoption through performance audits and reporting.
• Ensure knowledge transfer and support documentation are completed before project closure.

Requirements

• Bachelor’s degree in a related field or equivalent combination of experience and education.
• 5+ years of progressively responsible project management experience, including leading projects of varying size and complexity.
• Experience managing projects in Waterfall and Agile environments.
• Experience partnering with technology teams on system implementations, enhancements, or integrations.
• Experience in technology or healthcare environments; both preferred.
• Insurance or vision care industry experience is a plus.
• Proficiency with Microsoft Project, ServiceNow, or similar tools.

Qualifications

• Project Management Professional (PMP) certification preferred.
• Certified ScrumMaster (CSM) certification is a plus.

Skills

• Strong leadership and stakeholder management skills.
• Ability to influence without direct authority.
• Proficiency in process improvement and change management methodologies.
• Analytical skills for qualitative and quantitative analysis of key performance indicators.
• Excellent communication and documentation skills.

Physical Demands/Work Environment

Requires standing, using hands and fingers, and occasional lifting of up to 20 pounds. Moderate noise level in the office environment. Ability and willingness to travel as required.

HIPAA & Security Requirements

Compliance with HIPAA and data security guidelines is mandatory, including protection of PHI and confidential customer information.