Project Manager, Enterprise Merchandise - West

About Quince

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.

Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

Our Team and Success

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

This team covers our customers in PST therefore must be based in one of the following states: California, Washington, Oregon, or Nevada.

Responsibilities

• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

Qualifications

Required:

• 2+ years of experience in project management, operations, or vendor management
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
• Proficiency in Google Workspace
• Experience managing internal and external stakeholders with distinct approaches
• Self-starter comfortable working in a fast-paced environment
• Extremely detail-oriented with ability to operate with a sense of urgency
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint

Preferred:

• Customer experience or customer-facing background (email-based support, retail customer service, or account coordination)
• Exposure to apparel, decoration, manufacturing, or promotional products industry

Pay

Pay Range: $65,000 USD - $75,000 USD (base salary). Bonus and equity may also be provided for eligible roles.

Benefits

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.