Project Manager - Electric Utility

About the Role

Lead our diverse managed services programs, focusing on custom managed service solutions. This pivotal role involves managing dynamic teams supporting customers both on-site and remotely. The Program Manager will oversee the entire program and customer support from conceptual proposal through initial customer contact and ongoing support, ensuring strategic alignment with business objectives.

This project entails working with the Client’s technical team, leadership, SMEs, and system owners, along with Business Management and Vendor Management teams to deliver technical documents, design drawings, and schedule data to the Customer for the new Client’s Power Transmission Control Center scheduled for completion in 2027.

Responsibilities

• Strategically guide the managed services programs, tracking schedules to ensure timely delivery within budget and meeting customer standards and contractual obligations.
• Lead, mentor, and manage a diverse managed team of IT professionals, fostering an environment of professionalism, innovation, and excellence.
• Partner with TRC finance and the Customer’s contract and procurement management to ensure effective program support, with a focus on customer satisfaction and service integrity.
• Direct the technical strategy and establish best IT/OT Service practices.
• Encourage a culture of continuous learning and improvement, keeping ahead of industry trends and integrating new technologies and methodologies as appropriate.
• Maintain clear communication across all managed services teams and departments, ensuring strategic alignment with broader company goals and priorities.
• Display adaptability by taking on additional responsibilities as needed, proactively responding to changing business and management demands.
• Respond to customer inquiries and related correspondence.
• Provide input to schedulers, procurement, and contracts for look-ahead coordination, and manage staffing to ensure customer satisfaction and schedule compliance.

Requirements

• Extensive experience in managing both cloud-based and on-premises services.
• Solid track record in financial management including budgeting and forecasting.
• Professional certifications in project management preferred.

Skills

Required

• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Ability to strategically guide and manage diverse teams.
• Proficiency in financial management and budgeting.

Preferred

• Experience in the electric utility industry.
• Knowledge of IT/OT service practices.
• Familiarity with industry trends and new technologies.

Benefits

• Contract to hire opportunity with potential for extension.
• Remote work flexibility.
• Chance to work on a significant project scheduled for completion in 2027.