Project Manager - eCOA

Responsibilities

• Leading a cross-functional project team to deliver software solutions that streamline the clinical trial process for clients
• Successfully delivering client projects centered on YPrime software applications in accordance with all YPrime SOPs, work instructions, and other processes or procedures
• Acting as primary point of contact for the client from contract award through system deactivation and archival; leading status meetings, tracking all open issues or questions, and providing status updates as required
• Overseeing the software solution design to meet project requirements based on the clinical protocol, proposal, and discussions with the client
• Facilitating internal and external specification review meetings while updating system requirements as required
• Managing schedule and scope for all projects; tracking all tasks required to deliver systems on-time for client user acceptance testing (UAT)
• Ensuring client satisfaction throughout the project build and maintenance phase, working with customer care, YPrime management, and internal departments as required
• Effectively managing projects on time and within budget
• Objectively reviewing and approving system documentation and specifications to ensure documentation completeness and compliance of all YPrime SOPs and work instructions
• Providing support to system users in multiple countries via the telephone and email if required
• Traveling to client sites to attend meetings and leading training sessions if applicable
• Participating in client audits and quality-related tasks for assigned projects(s) as required

Qualifications

• Excellent verbal and written communication skills
• Exceptional focus on customer service and passion working in a customer facing role
• Interpersonal skills
• Time management and organizational skills
• Analytical reasoning skills
• Creative problem-solving ability
• Attention to detail
• Strong work ethic
• Sense of ownership and pro-activity
• Follow-through