Project Manager - Digital Workflow Automation

About the role

The Project Manager supports application development requests through the City’s Digital Workflow Transformation Program. This program helps City departments digitize and streamline administrative processes by creating custom, digital applications using low‑code/no‑code software. Reporting to the Senior Project Manager, the role coordinates and manages technology‑focused projects that improve business processes and service delivery across City departments, acting as a liaison between technical teams and business users.

Responsibilities

• Develops and manages cross‑departmental projects aimed at improving public‑sector efficiency and process improvement.
• Prepares work plans, budgets, and funding recommendations for CAO projects.
• Monitors and manages project progress, performance, costs, and contracts.
• Designs collaborative processes to facilitate stakeholder productivity for optimal outcomes.
• Ensures adherence to laws, regulations, policies, procedures, codes, and guidelines related to assigned projects.
• Provides technical assistance to staff as needed to support project implementation.
• Serves as the primary contact point for stakeholders, including City leadership, community groups, and other institutions.
• Prepares materials to update and communicate project status to leadership.

Knowledge, Skills, and Abilities

• Organized: Ability to manage multiple projects, estimate timelines, adapt approaches to unforeseen challenges, work under pressure, and meet deadlines.
• Action‑oriented: Identifies opportunities, navigates barriers, works independently, and develops solutions that enhance City processes and deliverables.
• Flexible and adaptive: Comfortable with change and able to learn from feedback and evolving requirements.
• Strong communicator: Engages stakeholders and conveys project information clearly.
• Policy analysis: Considers policy implications in project planning and implementation.
• Technical aptitude: Experience with or interest in low‑code/no‑code platforms such as Quickbase or similar application development tools.

Qualifications

• An IT design‑related degree or relevant technology industry experience.
• Minimum of three (3) years of experience managing project relationships with colleagues, clients, and project stakeholders.
• Experience using and building applications with Quickbase or other low‑code/no‑code platforms (preferred).
• Knowledge of City of Philadelphia government and/or experience working across City departments (strong plus).
• Must be a City of Philadelphia resident within six months of hire.

Benefits

• Unlimited free public transportation year‑round through SEPTA’s Key Advantage program.
• Eight weeks of paid parental leave.
• Comprehensive health coverage for employees and eligible dependents.
• Wellness program eligibility for discounted medical plans.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility for the Public Service Loan Forgiveness program.
• Tuition discounts and scholarships (10%‑40% off) at partner colleges and universities for employees (and in some cases spouses/dependents).

Pay

Salary Range: $75,419 – $80,000