Project Manager, Customer Support

What You'll Do

• Structure pilots, track and measure results, iterate then launch solutions to drive toward customer happiness and operational efficiency
• Conduct ad hoc data analyses and deep dive reporting to find actionable insights
• Partner with Business Intelligence team to develop a reporting suite that meets the needs of the business
• Partner with training teams to educate business users responsible for managing and operating business processes as well as those impacted by any process changes
• Manage multiple stakeholder partnerships to bring projects to completion and ultimately roll out across North America Support teams

What You'll Bring

• Experience managing cross-functional projects in a global customer facing organization (ideally in automotive or hospitality)
• Experience creating and sustaining customer centric company culture required
• Impeccable organizational skills and acute attention to detail
• Proven ability to handle multiple projects with competing priorities
• Self-starter and a quick learner who displays strong leadership skills
• Data-inclined individual, comfortable with Excel and Tableau
• Experience with change-management methodologies and a proven track record of implementation
• Ability to understand and communicate needs of all stakeholders including technical teams to ensure all needs are met
• Ability to multi-task and prioritize work in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges

Benefits

• Competitive pay
• Medical plans > plan options with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company Paid (Health Savings Accounts) HSA Contribution
• Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program, Tesla