Project Manager- Customer Service Based

Job Summary

This position coordinates and manages all aspects of customer service through overseeing job production and delivering multiple projects on time, on target and on budget, simultaneously.

Supervisory Responsibilities

None

Duties/Responsibilities

• Attend Daily Production Meeting as requested
• Management of production against a pre-established production timeline
• Responsible for working directly with internal and external customers, production, purchasing, scheduling and sales to assure jobs are planned and completed correctly
• Back up Sales Executives by requesting quotes and production schedules on an as needed basis
• Participation in regular team building sessions and career development training sessions is expected
• Job Order Entry, Proof-Reading, Purchase USPS permits as applicable, Execute change orders implement pre-invoicing as needed
• Aid the CRM by refining cost estimates throughout the project as additional data is obtained as directed
• Works co-operatively with others, being part of a team, learn to assume the role of a leader within designated POD
• Oversee job production and comply with job timeline
• Maintain a clean and safe working environment
• Proactively alert the supervisor and manager to any potential issues that would negatively impact a job from making production
• Actively participate in the continuous improvement process for quality control, productivity, and operating procedures
• Consistent and reliable attendance is mandatory

Required Skills/Abilities

• Strong verbal and written communication skills
• Computer literacy is an essential function of this position
• Able to perform basic math skills
• Must be detail oriented
• Create a motivating work environment by working as a team and or completing tasks as an individual
• Color Recognition
• Able to multitask and work on multiple jobs at a time
• Able to handle a stressful environment at times

Education and Experience

A high school diploma or GED or equivalent work experience preferred. A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance a plus

Physical Requirements

• Must be able to consistently lift 25lbs
• Required to stand for long periods of time, stoop, bend at waist, and move about the facility
• Required to grip, twist, and turn with both hands for long periods of time