Project Manager (CONTRACT) REMOTE
About the Role
We are seeking a Project Manager to join our Customer Communications division. This highly visible leadership role will help drive the end-to-end Communications Center of Excellence (CCOE) client conversion process for one of Broadridge’s largest and most strategic initiatives. The Project Manager will partner closely with senior leadership, clients, internal business teams, technology groups, operations, and strategic vendors to ensure disciplined execution, strong governance, and successful delivery across a complex, large-scale client onboarding program.
This is a dynamic opportunity for an experienced program leader with strong professional upside to support onboarding and program management needs across additional areas of the business. The Project Manager will be recognized as a senior expert in enterprise program management, client onboarding, and complex transformation initiatives. This leader will anticipate internal and external business challenges, operational risks, and relevant industry or regulatory considerations, while contributing to the development of functional strategy, program governance, and scalable execution practices across the organization.
Responsibilities
- Partner with the SVP of Client Onboarding to drive client solution onboarding for a large-scale, cross-functional program.
- Lead key aspects of program resource assignment, planning, and management.
- Help define, implement, and reinforce scope management, governance, and disciplined program processes.
- Review and oversee coordinated program-level timelines, budgets, designs, and delivery plans.
- Serve as the first escalation point for program issues, working across teams to resolve cross-program challenges and remove barriers to delivery.
- Maintain high-level client relationships and manage overall client expectations throughout the onboarding and conversion lifecycle.
- Engage with senior client sponsors and manage relationships with internal partners and stakeholders.
- Partner with senior leaders across business units, technology, operations, and other functional groups.
- Support collaboration and alignment among internal business and technology teams to ensure successful execution.
- Help define, standardize, and continuously improve processes and practices that enable consistent, high-quality delivery.
Qualifications
- Bachelor’s degree required; Master’s degree preferred.
- 10+ years of client engagement, onboarding, program management, or related experience.
- Front office and/or financial services experience, particularly within Wealth Management, Retirement, and Insurance.
- Experience developing, implementing, or delivering technology solutions in the financial services, retirement, or insurance industries.
- Deep understanding of financial products, retirement products, insurance products, operating models, and product workflows.
- Experience delivering complex programs across multi-location and distributed teams.
- Experience migrating from legacy technologies to modern platforms or operating models.
- Experience working with strategic vendors and third-party partners.
- Strong knowledge of strategic planning, capability development, roadmap execution, and strategy implementation.
- Prior experience leading transformation initiatives within a large enterprise environment.
- Demonstrated people leadership, management, and organizational leadership experience.
About Broadridge
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.