Project Manager, Collision Field Operations

What You'll Do

• Operational Leadership: Manage daily operations across locations to ensure efficiency, quality, adherence to safety standards, and standardized processes through audits and reviews
• Financial & KPI Performance: Oversee regional P&L; optimize labor, parts, and gross profit; and drive improvements in key metrics such as cycle time, touch time, repair ratios, severity, supplements, and CSI/NPS
• Reporting & Trend Analysis: Conduct regular data analysis of operational reports to identify trends and root causes; develop action plans; lead performance reviews; and present actionable insights to executives, supported by measurable outcomes
• Team Development: Support recruiting, coaching, and development of managers; establish accountability systems and succession plans; and foster a culture of ownership through quarterly reviews
• Customer Experience: Uphold high service standards, resolve escalations, and leverage CSI analysis to address systemic issues and identify training needs
• Compliance & Safety: Enforce safety protocols, insurer compliance requirements, documentation accuracy, and standards for facilities and equipment
• Strategic Execution: Deploy corporate initiatives, support new launches and acquisitions, drive data-informed improvements at the regional level, and collaborate with cross-functional teams

What You'll Bring

• 5+ years of collision repair leadership experience, including multi-location management
• Proven track record of managing P&L at regional or multi-site levels
• Strong analytical skills for interpreting complex operational reports and KPI dashboards
• Proficiency in data-driven decision-making, root cause analysis, and performance accountability
• Financial acumen and demonstrated operational excellence in driving efficiencies and improvements
• Change leadership and executive communication skills for strategic execution and presentations
• Willingness to travel regularly within the assigned region

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution for High-Deductible medical plan with HSA
• Company Paid Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Sick and Vacation time, Flex time for salary positions, Accrued hours for Hourly positions, and Paid Holidays
• Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program