Project Manager (Bilingual – English & Russian/Ukrainian)

About the role

This position serves as the communication backbone of every project. Your primary function is to act as the trusted bridge between our Russian/Ukrainian-speaking field crews and our English-speaking customers. You will translate not just words, but the true intent, expectations, and technical project details so that absolutely nothing is lost in translation. Beyond communication, this is a coordination-and-resolution role. While you won't personally run the field crews or order inventory, you are fully responsible for ensuring every project detail is clearly communicated, every roadblock is driven to a solution, and every department is pulled together to close issues quickly—without needing to escalate them to ownership.

Responsibilities

• Serve as the central hub of communication between customers and field crews.
  • Confirm all project details with both sides prior to execution to prevent miscommunication and avoid unnecessary headaches.
  • Ensure the Project Foreman fully understands all project details well ahead of the installation date.
  • Acknowledge customer requests or concerns immediately and relentlessly drive them to a resolution.
• Maintain a professional, courteous, and confidence-building demeanor with customers at all times.
  • Calmly de-escalate tense situations, take customer complaints in stride, and actively work every problem until a solution is reached.
  • Act as a strong, proactive problem solver—take initiative rather than waiting for direction.
  • Own the resolution of any project issue by identifying the fix and ensuring it actually happens.
  • Remain highly available and responsive to customers during business hours, and reachable for urgent project issues.
  • Manage all project rescheduling proactively: contact the customer, coordinate the new date, and confirm it with the crew.
• Cross-Department Coordination
  • Coordinate 811 utility locates ahead of every single installation.
  • Partner with the On-Site Project Manager (Paul) on field execution and delivery.
  • Coordinate with the Procurement Director regarding material needs.
  • Collaborate with the Accountant on customer billing and payment matters.
  • Work directly across departments to resolve issues locally; success in this role means problems are resolved before they reach ownership.

Qualifications & Skills

• Trilingual & Adaptable: Truly fluent and comfortable interpreting live under pressure without softening or dropping crucial details.
• Calm Under Fire: Possesses the emotional intelligence to de-escalate upset customers and keep field crews steady.
• Relentless on Follow-Through: Highly organized; nothing slips through the cracks, and every open item is aggressively driven to closure.
• Diplomatic yet Firm: Capable of pushing other departments to act quickly and efficiently without having direct hierarchical authority over them.
• Detail-Obsessed: Catches small miscommunications before they turn into expensive field errors.
• Experienced: Prior experience in project coordination, construction, or field services is strongly preferred.

Who Owns What

• Project Manager (You)
• On-Site Project Manager
• Project Foreman

Language Requirements (Non-Negotiable)

• English: Full professional fluency. You must be able to communicate clearly, warmly, and persuasively with customers both in writing and over the phone.
• Russian and/or Ukrainian: High fluency sufficient to interpret complex, technical field conversations accurately and in real-time.
• Live Translation: Ability to translate between customers and crews on live calls and on-site, conveying exact meaning and intent so there is zero misunderstanding.