Project Manager

About the role

Reporting directly to the Chief Operating Officer (COO), the Project Manager provides critical executive, administrative, and developmental support to the Operations team, which includes the COO, VP of Safety and Regulatory Compliance, SVP of Site Operations, and Director of Facilities, among others. This position leads complex, cross-functional operational initiatives that advance Zufall Health's strategic priorities and improve organizational performance. The Project Manager manages projects from conception through implementation, ensuring milestones, budgets, timelines, and measurable outcomes are achieved, while partnering with operational, clinical, administrative, and executive leaders.

Responsibilities

• Project Leadership
  • Lead multiple complex, enterprise-wide operational projects simultaneously, ensuring timely completion within scope and budget.
  • Develop comprehensive project plans, timelines, work breakdown structures, risk mitigation plans, communication strategies, and implementation roadmaps.
  • Coordinate cross-functional project teams while maintaining accountability for project deliverables.
  • Facilitate project meetings, document action items, monitor progress, and remove barriers to successful implementation.
  • Prepare executive-level project updates, dashboards, presentations, and status reports for senior leadership and the Board as appropriate.
• Operational Excellence
  • Support the COO in executing strategic operational initiatives across clinical and non-clinical departments.
  • Lead projects related to patient access, scheduling optimization, care coordination, facilities, pharmacy operations, revenue cycle, support services, technology implementation, workflow redesign, and other operational priorities.
  • Analyze existing workflows and recommend process improvements using Lean, Six Sigma, PDSA, or other performance improvement methodologies.
  • Identify operational risks and develop mitigation strategies to support successful project outcomes.
• Performance Measurement & Analytics
  • Assist with the tracking and organization of biannual Employee Satisfaction Surveys, including assigning and reminding staff of deliverables, setting deadlines, compiling data, and disseminating results.
  • Develop meaningful project metrics and performance dashboards.
  • Establish baseline performance measures and monitor progress toward defined goals.
  • Analyze operational data and identify trends, opportunities, and barriers.
  • Produce regular KPI reports that support data-driven decision making.
  • Ensure projects include measurable outcomes, sustainability plans, and post-implementation evaluations.

  Examples of metrics may include:

  • Patient access and third-next-available appointment
  • No-show and cancellation rates
  • Patient satisfaction
  • Provider productivity
  • Cycle time improvements
  • Financial performance
  • Pharmacy growth metrics
  • Quality measure performance
  • Revenue enhancement
  • Operational efficiency indicators
  • Employee engagement and adoption measures
• Compliance & Safety
  • Assist the VP of Safety and Regulatory Compliance with HIPAA monitoring and reporting in Tableau and Zufall's compliance platform.
  • Coordinate and complete the annual Hazard Vulnerability Analysis for each Zufall facility in collaboration with the SVP of Site Operations and site managers.
  • Coordinate the collection and retrieval of monitoring activities and supporting documentation for the Compliance and Safety Committees.
  • Facilitate compliance and safety project meetings by preparing agendas, supporting documents, meeting materials, and tracking action items.
  • Complete special projects, including developing PowerPoint presentations, spreadsheets, reports, and other project-related materials.
  • Capture, analyze, and process data for quality assurance and compliance initiatives in collaboration with operational teams.
• Change Management
  • Lead organizational change initiatives associated with operational improvements.
  • Develop communication and implementation plans that promote stakeholder engagement.
  • Assist departments in adopting new workflows and operational standards.
  • Facilitate training sessions and provide ongoing implementation support.
• Collaboration
  • Serve as liaison between executive leadership and operational departments.
  • Build collaborative relationships across medical, dental, behavioral health, pharmacy, finance, human resources, information technology, facilities, and quality departments.
  • Coordinate with external vendors, consultants, contractors, and community partners as required.
  • Perform other duties as assigned.

Requirements

• Knowledge, Skills, and Abilities
  • Proficiency in Windows, including MS Word, Excel, PowerPoint, and graphic applications.
  • Proficiency in eClinicalWorks (eCW) preferred but not required.
  • Excellent written and verbal communication skills, telephone skills, and etiquette.
  • Fluency in spoken and written Spanish required.
  • Strong analytical, problem-solving, and assessment skills.
  • Strong organizational skills with the ability to perform and prioritize multiple tasks seamlessly.
  • Highly organized and able to meet multiple deadlines.
  • Excellent interpersonal skills and ability to work cohesively with a team.
  • Ability to exercise interpersonal skills using tact, patience, and courtesy.
  • Excellent time management skills.
  • Self-starter with the ability to work independently with minimal supervision and professional discretion.
  • Ability to maintain confidentiality in all organizational matters.
• Education, Training, and Experience
  • Bachelor’s degree in business administration, health services, public health, or related field.
  • Strong project management methodology and organizational skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to interpret operational and financial data.
  • Experience developing executive dashboards and KPI reports.
  • Exceptional written, verbal, and presentation skills.
  • Strong facilitation and meeting management skills.
  • Ability to manage competing priorities in a dynamic environment.
  • Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Pay

$55,000-$63,750 annually