Project Manager

About the role

ProShip, Inc. is seeking an experienced and highly motivated Project Manager to join our Integration Team, a customer-facing, revenue-generating department that bills work on a time and materials basis. Our team implements and integrates the ProShip Software Suite for some of the largest and most recognizable companies in the United States. This role is ideal for a driven professional who thrives in a dynamic environment, enjoys direct customer interaction, and is excited to contribute to a rapidly growing organization. As a Project Manager, you will lead the planning, execution, and delivery of customer integration projects, ensuring high-quality results, customer satisfaction, and adherence to budget and time constraints. You will operate as a primary point of contact for our customers, guiding them through implementation activities and maintaining alignment with internal engineering and professional services teams.

Responsibilities

• Customer-Facing Leadership: Serve as the primary liaison between customers and internal teams throughout the project lifecycle. Build strong customer relationships by understanding customer goals, communicating expectations clearly, and addressing stakeholder concerns. Lead regular customer-facing meetings, providing updates, risk assessments, and solution guidance.
• Project Planning & Execution: Manage multiple integration projects from initiation through delivery, ensuring projects remain within defined scope, budget, and time and materials billing structure. Evaluate business requirements and user needs; create detailed project plans that include scope, timelines, dependencies, and milestones. Facilitate stakeholder sign-off at all required phases.
• Scope Management & Change Control: Proactively identify, evaluate, and negotiate scope changes while balancing customer expectations and departmental capacity. Ensure all time and materials work is accurately tracked, documented, and communicated to customers.
• Documentation & Quality Assurance: Develop clear user interface guides, functional specification documents, use cases, release notes, and decision logs. Coordinate internal and customer QA and UAT activities, ensuring all functionality is validated, issues are documented, and sign-offs are obtained.
• Post-Implementation: Conduct post-project reviews and share results internally to drive continuous improvement. Support ongoing customer engagement and handoff to long-term support teams.
• Team Collaboration: Work closely with Professional Services leadership and Software Engineers to deliver solutions aligned with customer needs and ProShip standards. Foster a collaborative, positive project culture.

Skills & Experience

• Bachelor’s degree in Business Administration, Computer Science, or related field, or equivalent work experience.
• 4+ years of Project Management experience, ideally in a software integration or development environment.
• 2+ years of experience as a Business Analyst preferred.
• Strong project leadership experience managing internal and external resources.
• Experience managing customer relationships in a time and materials billing structure.
• Familiarity with Agile and Waterfall methodologies.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Ability to manage multiple concurrent projects across all phases of the project lifecycle.
• Excellent verbal and written communication, capable of engaging both technical and non-technical audiences.
• Highly organized with strong time management skills and attention to detail.
• Proficiency with project management tools and Microsoft Office Suite.
• Knowledge of the logistics or shipping industry is a plus.
• PMP certification is a plus.

Benefits

• Medical, dental, and vision insurance
• Life and accident coverage
• Short- and long-term disability
• Flexible spending & dependent care options
• 401(k) with company match
• Wellness programs
• Tuition assistance
• Paid vacation, holidays, and sick time
• Monthly team lunches, company outings, and casual dress code