Project Manager

Responsibilities

• Manage 4 to 7 installation crews.
• Manage 1-3 service technicians.
• Work with the Operation manager to coordinate the installation of new products, windows, doors and siding.
• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Prepare installation and service reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Qualifications

• Five to Seven years of window and door industry experience.
• Strong work ethic and detail oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.
• Phone skills, including familiarity with VoIP or multi-line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.