Project Manager

About the role

At Voyage Advisory, Project Managers are the driving force behind successful client engagements. You'll be at the heart of defining, planning, and executing complex initiatives, ensuring that our clients achieve their strategic objectives. This role is about more than just tracking tasks; it's about leading, problem-solving, and making a tangible impact on critical business transformations. If you thrive on the daily challenge of guiding projects from concept to completion, fostering collaboration, and delivering measurable results, this is the place for you. THE ROLE As a Project Manager at Voyage Advisory, you will take ownership of significant projects, often large in scope, with intricate dependencies, high risks, and substantial organizational impact. Your expertise will be crucial in navigating these complexities autonomously, ensuring smooth execution and successful outcomes. You'll be a central figure in our client engagements, working across our key verticals: utilities, financial services, manufacturing, government, and contact centers. This is a remote role with up to 25% travel for client engagements. Some Voyage engagements are onsite — if a specific client engagement requires onsite work, we will notify the candidate in accordance with the engagement's geographic requirements before placement.

Responsibilities

• Define project scope, goals, and deliverables in close collaboration with Project Sponsors, senior management, and stakeholders, ensuring alignment with business objectives; overarching responsibility for identifying, mitigating, and communicating issues and risks to stakeholders and senior leadership.
• Provide strategic planning, process development, and in-depth analysis and interpretation to resolve complex business problems; make recommendations to enhance project management practices and implement process improvements.
• Work constructively with sponsors, business analysts, stakeholders, and customers to clearly define project scope and determine staffing requirements; promote teamwork and a collaborative work environment, effectively communicating project expectations to team members and stakeholders in a timely and clear fashion; ensure team progress is transparent internally and clearly communicated externally.
• Communicate effectively with customers, providing regular project status updates and securing valuable feedback; manage expectations diligently, ensuring that all reports, estimates, and status updates are accurate, appropriately detailed, and that projects receive the correct level of priority.
• Implement project management process improvements and train other project managers on best practices; develop and establish objective measures, providing constructive input to performance metrics used within the project management lifecycle; develop standards and procedures and train others to adapt to them.
• Monitor and communicate project status, including reporting results to managers and users; oversee, develop, and maintain automated project plans, leveraging project management tools to monitor tasks and resource assignments; stay abreast of current project management trends and industry improvements.
• Provide system functionality delivery on business capabilities, deliver compelling presentations, and offer production support when needed; assist in the recruitment and selection of prospective team members, as well as their assimilation into the organization, fostering a culture of achievement within a results-oriented work environment; manage issues and problems in a constructive and professional manner.
• Follow company rules and procedures, maintaining a positive employee relations climate; contribute to our mission to elevate service, drive performance, and power transformation for our clients.

Requirements

• Experience: Minimum of 5 years managing programs or projects, demonstrating advanced knowledge in Project Management/Leadership.
• Consulting Acumen: 3+ years at a recognized management consulting firm, or equivalent experience in a fast-paced, client-facing environment.
• Education: Master's Degree in Business Administration, Project Management, Information Systems, Computer Science, or a comparable field.
• Certifications (preferred): Project Management Certificate (PMP, PRINCE2, or similar); Agile Certification (CSM, ACP, or similar).
• Methodologies: Proven experience with a variety of project methodologies, including Agile and Waterfall.
• Strategic Capabilities: Strong background in strategy implementation, business process improvement, strategic planning, IT business strategy, and data analysis.
• Digital Customer Experience (DCX): A solid background in Digital Customer Experience, encompassing areas like website optimization, CRM, and Voice of the Customer initiatives.
• Technical Familiarity: Familiarity with Power BI for data visualization and reporting.
• Communication Mastery: A strong communications background, including superior oral and written communication skills, the ability to facilitate meetings,