Project Manager

About the role

Manages all phases of a project from concept through implementation. Develops project timelines, maintains regular status reports, facilitates team planning meetings, and ensures team members share appropriate information and tools. Defines phase deliverables, tracks milestones, schedules roles and resources, evaluates risk and recommends contingency plans. Works in collaboration with staff from other areas of the agency or company.

Responsibilities

• Acts as a central point of communication on multiple projects, at one time.
• Provides project management oversight, monitoring, data collection, and analytical support as needed for projects within department.
• Works with project sponsor and project management team to identify project scope and ensure that objectives of project are met.
• Confirms with project sponsor that all project stakeholders understand the scope and deliverables of each project.
• Defines core processes and maps for current initiatives and assists with improvement design.
• Provides facilitation support at meetings as needed.
• Develops trusting relationships with leadership team across departments.
• Coordinates activities in defining the scope of projects, developing project plans, and ensuring forward momentum of projects toward stated goals.
• Tracks and monitors project work plans, including objectives, tasks and time frames to ensure deliverables are completed on time.
• Identifies and responds to changing project circumstances and communicate issues to project leadership.
• Facilitates and manages work group meetings in support of projects, as needed, including scheduling, agenda, and minutes.
• Provides project oversight to delegated vendors as needed to ensure timely, accurate and efficient delivery of services.
• Develops, coordinates and facilitates staff training for new processes.
• Prepares reports defining project progress.
• Implements and manages project changes and interventions.
• Provides solutions and handles issues as they may arise during implementation or after.
• Assists with troubleshooting operational issues, developing solutions and coordinating implementation.

Requirements

• Project Management Professional Certification or working toward certification preferred.
• Bachelor's Degree in Business Administration, Healthcare Administration or related field of study; or the equivalent work experience required.
• Minimum of three years project management experience required.
• Strong knowledge of logical business process, i.e., developing and implementing operational processes required.
• Effective Oral And Written Communication And Interpersonal Skills Required.
• Ability to understand industry specific content and requirements required.
• Demonstrated ability to lead both small and large teams effectively and be comfortable presenting and communicating to people across the organizational structure required.
• Proficient in personal computer, preferably Microsoft Windows Word, PowerPoint, Excel and Access required.

Qualifications

For specific roles, additional qualifications may apply, such as:

• For AI Transformation: Lean Six Sigma Certification preferred, experience managing enterprise digital transformation or technology implementation projects required.
• For CCSS: Minimum of three years project management experience, preferably in a contact center or customer service environment required, strong understanding of contact center operations, technologies and metrics required.

Pay

The pay range for this role is USD $52.10 - USD $69.39 per hour.