PROJECT MANAGER

Responsibilities

• Design and implement logistics best practices and develop complex omnichannel logistics capabilities for and between retail stores and e-commerce sites.
• Monitor warehouse daily logistics to ensure that high volume order & return flows are properly synchronized through all operational systems.
• Monitor orders management logistics for failures in interfacing at warehouse level, cancellations, payments and returns issues due to IT issues.
• Direct, troubleshoot and optimize all logistics and operational aspects of the customer return and exchange process, including the logistics channel regarding the return of counterfeit items.
• Design and implement daily logistics quick checks at workstations.
• Closely monitor all logistics related client issues presented by customer service; advise Sr. Management on solutions to logistics related client issues.
• Optimize intercompany rebalancing orders between different network locations.
• Lead collaborative logistics related problem-solving efforts to improve quality of customer service and eliminate inefficient logistics processes.
• Monitor and reconcile Stock discrepancy management.
• Design and implement improved chargeback management protocols for high volume systems.
• Collaborate with operations teams and cross-functional to identify opportunities for logistics process improvement and improved customer satisfaction via logistics channels.

Requirements

• Master’s degree in Engineering Management with a focus in Supply Chain and Logistics plus 3 years’ experience that must have project management, operations and process improvement for supply chain and logistics.
• Strong project management skills including project planning, risk management, budgeting and the use of project management systems.
• A complete understanding of Project Management frameworks such as Waterfall and Agile Scrum.

Benefits

• Offered salary: $134,000/year.
• Medical insurance.
• Short-term / Long term disability insurance.
• Generous vacation policy (22 days paid vacation per year).
• Food/ Luncheon vouchers.