Project Manager

Location: Orlando, FL (Hybrid – 2 to 3 days/week on-site)
Work arrangement: Hybrid, 40 hours/week
Assignment type: Contract / Temp-to-Hire (12-Month Initial Duration)
Target start date: September 14, 2026

About the role

We are seeking an experienced and strategic Project Manager to lead key initiatives supporting our client's Customer Experience Strategic Roadmap, with a primary focus on driving and implementing Artificial Intelligence (AI) projects. In this role, you will manage total project scope from conception through final completion, directing dedicated project teams and cross-functional resources to deliver high-impact, long-term business solutions.

Responsibilities

• Manage the end-to-end lifecycle of critical Customer Experience and AI implementation projects.
• Define project scope, track deliverables, allocate internal/external resources, and manage overall timeline and administration.
• Build strong working relationships and rapport across all levels of management, staff, and external partners.
• Lead project meetings, present progress updates, facilitate alignment sessions, and represent the initiative in public/internal forums.
• Balance multiple competing priorities effectively to ensure milestones are met on time and within scope.

Requirements

• Bachelor’s degree preferred (or equivalent practical experience).
• Proven track record of successful end-to-end project delivery.
• Hands-on experience delivering technology-focused initiatives, specifically Artificial Intelligence (AI) implementations or Customer Experience (CX) platform projects.
• Outstanding verbal and written communication, presentation, negotiation, and team-building skills.
• Demonstrated ability to manage multi-faceted projects and build trust across matrixed organizational levels.

Preferred Qualifications

• Experience or background in Change Management methodologies.

Schedule

Standard business hours (8:00 AM – 5:00 PM). Candidates must reside within commuting distance of Orlando, FL (32801) and be comfortable working 2 to 3 days per week on-site.

Pre-employment Requirements

• Standard background check and drug screen required.