Project Manager

Position Purpose

Project Managers (PM’s) play the lead role in planning, developing, executing, monitoring, and delivering projects. They are accountable for the entire project scope, budget, team, and resources, leading to the successful execution of the project.

Essential Responsibilities/Accountabilities

• Ensure the Client’s vision is considered throughout the Project lifecycle
• Sustain Client and Customer satisfaction, exceeding expectations regularly
• Internal and external communication of Project status and progress
• Management of final deliverables, ensuring TAIT quality throughout delivery
• Draw together the engineering, manufacturing, operational and support disciplines to ensure Project success
• Risk monitoring and delay management
• Active Management of Project financials
• Bidding & Development
• Understand the Project’s commercial terms as outlined in the contract, along with contractual & legal relationships formed between TAIT and the project client
• Act as a Client advocate within TAIT by ensuring the highest levels of Customer Service and sustaining the boutique experience that our Clients have come to expect
• Maintain a unique connection to our Clients, their teams, and their stakeholders
• Ensure TAIT's duties & responsibilities are properly executed. Ensure the client executes their duties correctly and, where necessary, ensure TAIT's interests are protected

Project Management

• Successful delivery of Project Scope, Schedule, and Budget
• Ensure that the Client’s vision is considered throughout the Project lifecycle
• Sustain Client and Customer satisfaction, exceeding expectations regularly
• Internal and external communication of Project status and progress
• Management of final deliverables, ensuring TAIT quality throughout delivery
• Draw together the engineering, manufacturing, operational and support disciplines to ensure Project success
• Risk monitoring and delay management
• Active Management of Project financials

Bidding & Development

• Translate Client needs into “TAIT language”
• Generate or collaborate on Project Proposals and Quotes
• Drive the development of creative and technical solutions
• Participate in cost estimates and determine contingencies
• Establish pricing and payment schedules

Commercial, Contractual & Legal

• Understand the Project’s commercial terms as outlined in the contract, along with contractual & legal relationships formed between TAIT and the project client
• Act as a Client advocate within TAIT by ensuring the highest levels of Customer Service and sustaining the boutique experience that our Clients have come to expect
• Maintain a unique connection to our Clients, their teams, and their stakeholders
• Ensure TAIT's duties & responsibilities are properly executed. Ensure the client executes their duties correctly and, where necessary, ensure TAIT's interests are protected

Project Finances & Budgets

• Plan cashflow schedule according to proposals and contracts
• Maintain payment schedule and invoicing
• Lead the development of “As Sold” budget at the outset of a Project
• Monitor and control Project costs and Change Orders (Extras)
• Raise early flags for potential risks as well as opportunities
• Provide periodic project status reports

Organizational Relationships & Participation

• Act as the point of contact and accountable individual for the Project to senior leadership and executive teams
• Develop and maintain good relationships with Project Performance and Operations groups
• Proactive, open, and transparent communication
• Attend (and/or organize) regular check-in meetings
• Monitor team in identifying who should be “around the table” for strategic conversations
• Utilize relationships to resolve challenges, conflicts, or disputes within a Project or between competing Projects
• Attend global and regional “All Hands” and similar organization meetings and gatherings
• Stay up to date on time clocking, expense report submittals, and other administrative tasks

Continuous Improvements

• Identify opportunities for minor and major improvements in the Project Process
• Participate in departmental and organizational initiative
• Ensure “Lessons Learned” discussions occur for Projects that warrant celebrations of positive outcomes and critical reflection of negative outcomes

Minimum Qualifications

• HS Diploma/GED, plus 5+ years experience in Entertainment Industry or Project Management OR Bachelor’s degree in Project Management, Engineering, Construction Management, Technical Theatre or Live Event related field, plus 2+ years’ experience in Entertainment Industry or Project Management
• The ability to prioritize tasks and meet deadlines in a fast-paced and agile environment
• Excellent communication and interpersonal skills, with a customer service-oriented mindset
• Strong knowledge of following software: Microsoft Office including Word, Excel, PowerPoint, Project scheduling (e.g. MS Project, Asana), Budget management and analysis (e.g. Power BI, Tableau), Enterprise Resource Planning (ERP) (e.g. Epicor, SAP), Customer Relationship Management (CRM) (e.g. Zendesk, Salesforce), Content Management System (e.g. Box, SharePoint, Google Drive)
• Familiarity with manufacturing or fabrication processes and principles
• The ability to be in office Monday - Friday, with travel to job sites up to 30%

Preferred Experience

• Project management experience in concert touring, cruise ships, theatre venues, and/or theme parks
• Project Management Professional (PMP) certification
• Proven track record of managing profitable projects
• Proven ability to prioritize across multiple projects
• Commercial and contractual responsibilities
• Risk management
• Familiarity with Slack