Project Manager

Responsibilities

• Lead day-to-day execution of EDAM, Claravine, taxonomy, and metadata governance initiatives.
• Develop and maintain integrated project plans, milestones, timelines, dependencies, and critical path activities.
• Cook up activities across Marketing, Creative, Digital, Product, Analytics, Enterprise Technology Services, and vendor teams.
• Facilitate working sessions, steering meetings, decision reviews, and stakeholder workshops.
• Drive issue resolution and decision-making to prevent project delays.
• Establish and maintain a centralized project repository for decisions, assumptions, risks, issues, dependencies, business definitions, taxonomy standards, and action items.
• Document meeting outcomes and ensure decisions have clear owners and due dates.
• Maintain RAID logs and escalation pathways.
• Ensure stakeholders understand and align on program objectives, scope, and ownership.
• Create and maintain a comprehensive stakeholder map across EDAM and Claravine workstreams.
• Define roles, responsibilities, decision rights, and escalation paths.
• Identify gaps in ownership and facilitate alignment discussions.
• Ensure impacted teams understand upcoming changes and required actions.
• Partner with Creative Services and business teams to prioritize requests, define deliverables, establish deadlines, and drive accountability.
• Ensure work requiring creative participation has clear requirements, timelines, owners, and completion criteria.
• Track progress and proactively remove blockers.
• Create and maintain communication and adoption plans for impacted users.
• Coordinate training materials, FAQs, readiness activities, and stakeholder updates.
• Identify change impacts and develop mitigation strategies.
• Support business readiness activities leading to major releases and migrations.
• Lead execution planning and coordination for post-migration improvements, including: working asset cleanup, virtual library recovery, and single source of truth transition.

Deliverables

• Governance & Operating Model: stakeholder map, RACI matrix, governance framework, decision log, RAID log, escalation process
• Project Management: integrated project plan, executive status reporting package, milestone tracking dashboard, dependency management plan
• Taxonomy & Metadata: taxonomy decision register, metadata governance documentation, naming convention documentation, workflow and approval process documentation
• Change Management: communications plan, training and adoption plan, stakeholder impact assessment, readiness tracking
• EDAM Remediation: working file cleanup plan, virtual library recovery action plan, asset repository transition roadmap, operational support model recommendations

Requirements

• 5+ years project or program management experience
• Experience leading cross-functional business and technology initiatives
• Strong facilitation and stakeholder management skills
• Experience with governance frameworks, RAID management, and executive reporting
• Experience documenting business processes, workflows, and operating models
• Demonstrated ability to drive accountability across multiple teams

Preferred Experience

• Digital Asset Management (DAM) platforms
• Adobe Experience Manager Assets (AEM/EDA/EDAM)
• Marketing Operations
• Metadata governance and taxonomy programs
• Digital marketing asset lifecycle management
• Change management and organizational readiness

Benefits

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

About the Role

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.