Project Manager

Role

ROLE: Project Manager

Responsibilities

• Oversee recurring monthly consulting services, providing ongoing client engagement and predictable service delivery.
• Manage scope, monthly workloads, and resource assignments while maintaining strong customer relationships.
• Lead recurring check-ins, ensuring consistent delivery quality, manage financial performance (burn rate & forecasting), and proactively address risks impacting long-term client satisfaction.
• Manage client engagement and relationship management, serving as the primary day-to-day contact for clients receiving recurring services.
• Service Delivery Management: Plan monthly service allocations and ensure delivery teams are aligned with expected efforts, maintain engagement calendars, and ensure recurring deliverables are met on time.
• Scope & Backlog Management: Maintain and validate a service backlog aligned to the service package or statement of work, manage change requests when priorities or workload exceed the contracted scope.
• Team Coordination: Assign tasks to consultants and specialists, ensuring workload balance, oversee quality control on deliverables, and consistency of service across months.
• Financial Management: Monitor hours/burn rate against contracted monthly allocations, provide revenue forecasts for recurring services, identify opportunities for expansion or contract renewal, support monthly invoicing accuracy (planned vs actual).
• Risk & Issue Management: Identify trends that may jeopardize renewal or satisfaction (Scope creep, low engagement, budget risks), facilitate issue resolution, and escalate complex blockers to PMO leadership.
• Performance Reporting: Deliver recurring performance reports & value summaries to Service Leaders, track KPIs such as utilization, delivery quality, and retention metrics.
• Proposal Oversight: Compile strategic proposals that meet client expectations, coordinate responsible parties for scope input, ensure measurable outcomes are identified and outlined in scope.

Requirements

• Project Management Professional (PMP) Certification, preferred
• 3 or more years of project management experience
• AECO/Manufacturing Industry Experience Preferred
• Autodesk Application knowledge Preferred
• 3 or more years using project management software preference
• Bachelor's degree or equivalent experience
• Valid driver's license and clean driving record.

Skills

• Confidence in taking full responsibility for large-scale projects
• General knowledge of manufacturing business systems and/or processes (CRM, ERP, PDM, PLM, and CAD)
• Strong interpersonal, written and verbal communication skills
• Detail oriented with strong organization skills
• Pro-active/self-motivated
• Ability to work effectively both independently and as a member of a team

Benefits

• Generous and flexible time off (FTO), plus eight paid holidays
• Company-sponsored benefits include: Group health insurance with nominal employee contribution, employer-paid short- and long-term disability coverage, access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits, employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit, 401(k) with company match of up to 4% of base salary