Project Manager

About the role

Project Managers lead production activities in the field, making decisions that impact the success of assignments. You will perform a variety of tasks, monitor and inspect jobs for commercial and residential restoration to ensure completion of drying, demolition, and restoration activities. You will need excellent technical skills combined with the customer service skills necessary to work through difficult situations. You may assist the Estimator or be responsible for creating estimates in Xactimate utilizing program guidelines and IICRC standards. A basic construction background is required, including understanding of building materials, flooring, and other materials affected by wind, water, fire, smoke, and other property damage causes.

Benefits

• Medical & Dental Insurance
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Uniforms and Tools provided
• Paid training provided

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for the job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring of active residential and/or commercial jobs and communicates with customers
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May be responsible for the creation of estimates in the applicable software
• Inspect and scope jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Document/review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required

Preferred certifications

• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical demands and working conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time
• Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Be exposed to various inside and outside working conditions: the change of environment such as with or without air conditioning and heating

Pay

$75,000.00 - $90,000.00 per year