Project Manager

About the role

This position involves retrieving work orders, checking routes, loading necessary equipment and supplies onto trucks, arriving at work sites, completing assigned jobs, maintaining quality control, performing daily monitoring, documenting projects, creating estimates, inspecting jobs, communicating with customers, and preparing documentation for reimbursement.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers
• May be responsible for creation of estimates in applicable software
• Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines

Qualifications

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Skills

• Knowledge of insurance restoration and/or construction industry
• Ability to manage teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Ability to prioritize activities and meet deadlines

Benefits

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Contact Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.