Project Manager

About the role

The Project Manager is an individual contributor within the Learning Services organization, responsible for the successful delivery of all elements of learning programs tailored to our customers’ contractual entitlements. This role includes hands-on management of customer projects, and acting as a key stakeholder within account teams. It is a customer-facing role that involves close collaboration with Customer Success Managers (CSMs), Account Managers, and cross-functional creative, production, translation, and technology teams.

Responsibilities

• Maintain positive, productive relationships with clients, vendors, and internal teams.
• Contribute to the establishment of successful partnerships with high-revenue, strategic clients; serve as the senior project management point of contact for key accounts.
• Become an expert on all SAI360 products, services, project types, and project workflows; advise customers on features, functionality, and how to best optimize their investment.
• Lead project kick-off calls in which requirements and timelines are discussed in detail:
• Conduct an analysis of each project’s needs and develop a plan and timeline that meets them.
• Run project status, creative, retrospective, and other meetings with clients and internal teams.
• Deliver completed projects that meet time, cost, and quality criteria:
• Work closely with Learning Operations and Customer Success Managers to ensure milestones are met by internal and external stakeholders.
• Lead weekly/biweekly/monthly status meetings with clients and internal teams.

Requirements

• Bachelor's degree is preferred or commensurate experience.
• Previous experience in a customer-facing and/or production role.
• Proven success managing high, concurrent volume of projects and priorities.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, OneDrive).
• Proven experience using Smartsheets or similar project management scheduling tool; Smartsheet Dashboard experience a plus.

Qualifications

• The ideal candidate has experience in compliance, ethics, and/or governance industry, or EdTech.

Skills

• Project Management
• Customer Relationship Management
• Microsoft Office Suite
• Project Management Software (e.g., Smartsheet)

Benefits

As required by applicable Pay Transparency laws, the base salary range for this position is $75,000 to $95,000, plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.