Project Manager

About the role

Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
Proactively communicate with dispatch to notify them of any delays and reschedule appointments as necessary.
Collaborate closely with the dispatcher to continuously refine and improve dispatching strategy.
Provide ongoing support to plumbers in the field, helping them with scheduling issues.
Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
Professionally engage with clients to understand their needs and address any issues or concerns.
Prioritize urgent service requests to ensure immediate customer and company needs are met.
Complete all assigned administrative tasks in a timely and accurate fashion.

Responsibilities

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with dispatch to notify them of any delays and reschedule appointments as necessary.
• Collaborate closely with the dispatcher to continuously refine and improve dispatching strategy.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Professionally engage with clients to understand their needs and address any issues or concerns.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Complete all assigned administrative tasks in a timely and accurate fashion.

Requirements

• Possess the ability to inspire both personal and professional growth in our team members.
• Able to provide unparalleled customer satisfaction.
• Able to drive team performance to achieve all business goals and objectives.
• Detail-oriented and highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Skills and Experience

• Possess 3+ years of experience in a project management role, preferably in a service-based industry.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• Team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.
• Military-experienced candidates are encouraged to apply.

Desired Competencies for Success

• 3+ years of experience in a project management role, preferably in a service-based industry.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• Team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.