Project Manager

Key Responsibilities

• Proficiently use Microsoft Suite, MS Project, Jira, RCC PSA, and RCC T1 PMO Tools
• Apply deep knowledge of the RCC T1 methodology and industry best practices
• Provide project KPIs independently and make data-driven decisions with limited guidance
• Identify upstream and downstream impacts of changes to revenue, staffing, and timelines
• Work directly with client management teams and stakeholders
• Manage 3+ full SDLC projects of small-to-medium complexity as sole PM
• Create and maintain an Integrated Project Plan (IPP) reflecting RCC, third-party, and client activities
• Break down deliverables, distribute work, and manage the team to successful delivery
• Proactively manage RAID items with effective mitigation plans
• Achieve consensus across SI, client, and third-party stakeholders
• Handle escalations from both RCC team members and client-side contacts
• Manage diverse project teams across geographies and hierarchy levels
• Deliver concise, informative project updates and participate in Steering Committees

People Leadership & Management

• Manage 1–3 direct reports and guide their career direction
• Hold direct reports accountable for project and career responsibilities
• Submit promotion recommendations and define performance improvement paths
• Proactively escalate team issues to manager or director
• Conduct interviews and provide hiring recommendations
• Submit employee recognition and foster a high-performance team culture
• Maintain accurate billable utilization across direct and indirect reports

Sales & Business Development

• Demonstrate full understanding of the sales landscape, services, and competitors
• Contribute to account expansion by identifying client project and relationship opportunities
• Own and respond to RFP LOEs for complex bids with sales partnership
• Manage and respond to change request (CR) situations, presenting to clients with limited support
• Support short-list presentations and sales calls
• Build and maintain relationships with client peers and Oracle PMs
• Leverage network to uncover expansion and new client opportunities

Financial Acumen

• Understand how the organization generates profits and apply this to project decisions
• Manage all project financial metrics proactively to deliver financially healthy projects
• Estimate, plan, and execute change requests without impacting committed scope
• Deliver projects on time and on budget
• Manage T&M, fixed price, and blended projects with minimal oversight
• Maintain accurate revenue forecasts and explain variances

Leadership & Strategy

• Demonstrate full understanding of company strategy and how individual goals connect to company goals
• Regularly demonstrate leadership capabilities within projects and internal initiatives
• Take ownership of internal process improvements and drive tangible outcomes
• Expand industry network through peer engagement
• Own small PMO initiatives or workstreams within larger ones as a reliable execution lead

Customer Experience

• Anticipate client needs and serve as the client's primary go-to resource
• Handle client meetings without oversight
• Handle challenging client situations with minimal senior support
• Minimize escalations and proactively identify stakeholders for involvement throughout the project

Qualifications & Certifications

• 5+ years of project management or directly relevant experience
• PMP certification required
• DASM or equivalent agile certification required
• Completion of Crucial Conversations, Everything DiSC Workplace, and Situational Leadership training
• 1+ Lunch & Learn delivered
• 1+ RED Talk delivered

Soft Skills & Competencies

• Intermediate proficiency required on the following competencies: Communication, Negotiation, Stakeholder Management, Conflict Resolution, Adaptability, Team Building, Leadership, Decision Making, Emotional Intelligence, Collaboration, Presentation
• Currently developing: Executive Presence, Critical Thinking