Project Manager

About the role

As a Project Manager you are an integral part of the Customer Experience (CX) team and will focus on the most critical phase of the customer journey with QGenda, ensuring timely implementations. Your primary objective is to guide the customer through the implementation phase keeping all involved parties informed through constant communication of project status and objectives while ensuring deadlines are met. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset!

Responsibilities

• Work with new and existing customers to implement QGenda products into their current infrastructure by overseeing and supporting all assigned activities to ensure that they are delivered on time and within scope on complex implementations.
• Manage teams of internal stakeholders to ensure that all customer requirements are scoped and delivered on time and within budget.
• Develop and maintain documentation to effectively manage onboarding new customers, project planning, requirements gathering, resourcing, budgeting, change management, risk management and project close.
• Collaborate within and across teams to identify opportunities for continued innovation and improvement.

Requirements

• Deep understanding of Project Management methodologies according to PMI standards.
• Strong critical thinking, negotiation and problem solving.
• Ability to effectively lead a complex implementation from sales handoff to go-live.
• Ability to manage multiple projects simultaneously.

Qualifications

• Excellent verbal, written and interpersonal communication skills.
• BS degree or equivalent work experience.
• PMP preferred.
• 3+ years of experience in managing projects of large size and complexity in an external customer-facing environment in the IT or Healthcare industry.
• Experience utilizing SalesForce or similar CRM software.
• Proficient working with Google Suite and Microsoft Office.

Skills

• Project Management methodologies.
• Communication skills.
• Leadership skills.
• CRM software proficiency.
• Google Suite and Microsoft Office proficiency.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance.
• Generous paid time off (PTO) policy.
• Paid parental leave for birth, adoption or permanent placement.
• 401(k) with company match.
• Options to work in a hybrid-working model or remotely from home, depending on the position.
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more.

Pay

Compensation is commensurate with experience.

Schedule

Hybrid or remote working model.