Project Manager

About the Role

The Project Manager acts as a single point of contact, with integrative responsibility for all aspects of assigned contract furniture projects, from inception to final close-out and invoicing. This role oversees planning, coordination, and management of tasks, critical dates, client and third-party relations, performance quality, customer satisfaction, budget, and project administration for each assigned project. The Project Manager is responsible for the entire business transaction for each project.

Responsibilities

• Customer/Account Servicing
  • Single point of contact for the customer for all project communications.
  • Professional customer interface and client relations throughout the project.
  • Manages customer sign-offs, approvals, and formal paperwork.
• Project Planning, Coordination, and Management
  • Establishes overall project scope and manages dealer/manufacturer team to ensure a coordinated effort.
  • Directs, coordinates, and manages task assignments and completion for the entire dealer team.
  • Develops work plan, schedule, and logistics based on overall project parameters, project schedule and scope, and customer’s goals.
  • Reviews project site, plans, and product specifications.
  • Assists in establishing fees, developing quote/presentation, and making the presentation to the customer.
  • Provides technical consultation to the customer and customer’s team.
  • Single point of contact for, and coordinates with, client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician, and other trades, client’s facility and IT groups, movers, etc.).
• Project Administration
  • Maintains detailed project documentation, including key project decisions and customer/project requests/revisions.
  • Ensures timely, formal written communications throughout the project to the client, dealer, and project team.
  • Manages accurate and detailed record-keeping, including receiving documentation, timesheets, contract adherence, sign-offs and approvals, and key decision records.
• Project Implementation
  • Assists in the preparation of the quote, the development of the proposal, and the presentation to the client.
  • Reviews technical services’ plans and specifications for accuracy, completeness, and correct product application.
  • Coordinates with customer service for order entry notes and product delivery schedules.
• Order Management
  • Reviews ship dates for adherence to original requirements.
  • Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping.
• Installation/Implementation
  • Supervises site installation, including the performance of work, installation administration, and timeliness of task completion.
  • Ensures field paperwork is complete and delivered in a timely manner.
• Punch, Invoicing & Project Close-Out
  • Walks project; responsible for punch list resolution.
  • Confirms project completion and ensures all invoicing is timely and accurate.
  • Manages all final project close-out requirements, including lien releases, contract requirements, and client sign-offs.

Requirements

• Strong product and technical knowledge, including applicable building codes, correct product application, custom applications, pricing, price estimating, electricity, and cabling.
• Ability to produce takeoffs, specifications, and order-ready documentation if required.
• Ability to analyze, plan, schedule, and implement project installation.
• Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration.
• Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management, and current workplace issues.

Benefits

• Salary, plus team performance-based bonus.
• Competitive benefits package, including health, dental, life insurance, and paid vacation.
• Opportunity for professional development and career advancement.