Project Manager

About the role

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non‑compliance and data loss. As a Customer Change Project Manager you will own the delivery of customer‑driven changes across PCI Pal’s customer base, working closely with customers and cross‑functional teams to ensure enhancements and service modifications are delivered on time and with minimal disruption.

Responsibilities

• Manage customer change orders from request through successful delivery.
• Define scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications.
• Coordinate cross‑functional teams to ensure changes are delivered on time and within scope.
• Track progress and report status through Salesforce, Jira, and other delivery tools.
• Act as the primary customer contact throughout the change lifecycle.
• Facilitate customer and internal stakeholder meetings to drive decisions and remove blockers.
• Manage risks, dependencies, and expectations across multiple concurrent change requests.
• Ensure all change requirements, technical considerations, and delivery activities are clearly documented.
• Support process improvements to enhance the efficiency and quality of change delivery.

Requirements

• Proven experience managing projects in fast‑paced environments.
• Strong communication skills—clear, authentic, and confident.
• Ability to perform under pressure and deliver high‑quality outcomes.
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one).
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers).
• Willingness to learn PCI Pal’s technical platforms (training provided).
• Bonus: Experience with SaaS, telecom software, or compliance solutions.
• Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided).

Benefits

• 25 days PTO.
• Medical, dental and optical insurance cover.
• An exciting and flexible working environment surrounded by friendly and committed co‑workers.
• “Work from anywhere” 2 weeks per year policy.
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings).
• Training and development opportunities.
• Ad‑hoc team events, incentives and competitions.

If you have any questions or want to find out more, please contact the Recruitment Team at recruitment@pcipal.com.