Project Manager
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.
Learn more about NFP.
Responsibilities
- Manage client implementations, renewals, and ongoing benefits administration projects within the BeneLink platform.
- Serve as the primary point of contact for clients, insurance carriers, payroll providers, and internal stakeholders.
- Coordinate project timelines, deliverables, and milestones to ensure successful project completion.
- Configure and maintain client benefit plans, eligibility rules, enrollment settings, and system updates within the benefits administration platform.
- Collaborate with insurance carriers to verify benefit plans, enrollment files, eligibility information, and issue resolution.
- Work with payroll companies to coordinate payroll deductions, benefit integrations, and data accuracy.
- Monitor and manage support requests through the organization's ticket management system, ensuring timely resolution and communication.
- Review and reconcile benefit billing, invoices, carrier statements, and client reports to ensure accuracy.
- Investigate and resolve discrepancies involving eligibility, enrollments, payroll deductions, invoices, and carrier billing.
- Conduct quality assurance reviews to ensure data integrity across all systems.
- Provide training and ongoing support to clients on the BeneLink platform and related processes.
- Maintain project documentation, standard operating procedures, and client records.
- Communicate project status, risks, and recommendations to clients and management.
- Collaborate with internal implementation, customer service, technical, and accounting teams to resolve issues and improve processes.
- Identify opportunities to streamline workflows and improve the client experience.
Requirements
- Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field, or equivalent work experience.
- 3+ years of project management, benefits administration, HR technology, or account management experience.
- Experience working with employee benefits, insurance carriers, payroll providers, or HRIS/benefits administration systems.
- Strong understanding of employee benefits including medical, dental, vision, life, disability, and voluntary benefits.
- Experience using ticket management systems to track and resolve client issues.
- Experience working with billing, invoicing, and reconciliation processes.
- Excellent organizational, time management, and multitasking skills.
- Strong analytical and problem-solving abilities.
- Exceptional written and verbal communication skills.
- Proficiency with Microsoft Office Suite, particularly Excel.
Benefits
- Competitive salary
- Paid time off (PTO) and paid holidays
- 401(k) with company match
- Exclusive discount programs
- Health and wellness programs
Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
Pay
The base salary range for this position is $53,500 – $85,600. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.