Project Manager

About the role

The position of Project Manager is responsible for directing and managing the signage project from conception to completion while ensuring a profitable gross margin. The position is responsible for working with both internal and external customers to ensure that the customer (client) receives appropriate support on a timely basis and within agreed upon budget. The Project Manager acts as a liaison between customers and the production department. Receives customer inquiries on prospective, current and past orders. Maintains a daily update of the production schedule and keeps the customer informed about the status of the order. Enters and processes orders and has regular email and telephone interaction with customers.

Responsibilities

• Provide administrative and project support:
• Work with account representative (Sales) to determine customer needs and expectations
• Create or provide customer friendly project packets and sales literature
• Input information into KeyedIn software database on a daily basis
• Resolve any problems that may occur with the projects
• Evaluate and rate the subcontractor on the project
• Implement action plans for issue resolution
• Maintain workflow and procedures of the team members
• Review signed proposal/contract from customer
• Prepare project documentation for all projects and distribution
• Visit customers and job sites as necessary
• Issue purchase orders based on the Scope of Work form, receive job costs, gather bills of lading and other related documents
• Schedule delivery of all items required for project completion
• Update dates in the system, spreadsheets and print reports
• Enter information for complete invoicing, perform billing and invoicing processes; receive invoices and process for payment
• Communicate with vendors, subcontractors and customers
• Ensure completion documents are compiled including sub invoices, photos, etc.
• Initiate and coordinate survey request for site
• Help answer phone calls on the main phone line
• Prepare project set-up and required follow-through
• Enter and maintain the project in system/ KeyedIn database
• Ensure that codes are checked and determine survey requirements
• Secure permits ensuring the artwork/ design of the project is within the defined codes
• Request site specific drawings from the Art Department and submit to customer for approval
• Request estimate from Estimating Department and submit to customer for approval
• Create customer friendly proposals and submit to customer for approval
• Receive signed proposal/contract from customer and enter as required (account specific)
• Negotiate installation price with subcontractor to ensure profitability on the project
• Enter/ create Sales Orders and Work Orders in KeyedIn database
• Submit finalized and approved sign package into Production Department for manufacturing
• Establish installation dates with subcontractor and customer
• Create purchase orders as required for project development
• Secure completion project documentation
• Close out projects for costing using MSC processes and procedures
• Provide support to internal and external customers
• Maintain professional and effective communications with each department
• Aid Sales & Installation Manager with installation follow-up
• Take meeting notes as required
• Communicate daily to verify the needs of a job. Verify reach, wall surface, access, obstacles or any unknowns that may hinder the install
• Use Company approved tracking methods to keep the organization up to date on the status of all assigned projects. Follow up downstream and upstream of the project and hold others accountable for their responsibilities
• Ensure latest art drawings are per customer’s specifications; all necessary paperwork is completed, authorized by the customer
• Monitor job through the fabrication and installation processes and address customer changes as needed
• Ensure contract requirements for safety and scheduling are met

Qualifications

Requirements

• High School Diploma or GED equivalent
• Computer proficiency including Microsoft office and database software
• Professional demeanor at all times
• Effective interpersonal, oral and written communication skills
• Ability to work effectively in a fast-paced high-volume environment
• Organized, detail and results oriented
• Strong analytical and problem-solving skills with the ability to exercise sound judgment and make good decisions based on the best interests of the company
• Ability to multi-task and handle numerous projects simultaneously

PREFERRED EDUCATION/SKILLS/KNOWLEDGE/ABILITIES

• Bachelor's or Associate's degree or the equivalent of training, education and experience
• Sign industry experience
• Ability to understand margins and gross profits