Project Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Define project scope with senior leadership, cross-functional dependencies, and resource requirements.
• Ensure all required Bank documentation and project agreements are in place.
• Work with project team to evaluate existing software capabilities and platform.
• Create comprehensive project schedules using tools like MS Project, Smartsheet, or Jira.
• Facilitate change management programs to prepare frontline employees for new branch technology or operational workflows.
• Congduct and document Post Project Review (PPR) and define root causes for identified deficiencies to facilitate process improvements going forward.
• Manage project lifecycles.
• Serve as central coordination point, foster communication, and facilitate regular project meetings will all relevant stakeholders, as necessary.
• Present clear status dashboards to the Senior Management Team and Steering Committees.
• Drive vendor coordination and track deliverables, hold external parties accountable to strict Service Level Agreement (SLA) timelines.
• Manage budget for assigned projects, coordinate billing, and escalate concerns, as necessary.
• Track remaining action items after project implementation and/or PPR to their successful completion.
• Coordinate system migrations and optimization projects without disrupting branch or digital channels.
• Act as the technical liaison between the Bank and major software vendors.
• Champion Governance & Compliance.
• Ensure all technical and process rollouts comply with banking regulations.
• Document and execute project risk assessments alongside Risk and Information Security teams.
• Oversee and monitor required system testing prior to project implementation, including go-live support functions as required.

REQUIREMENTS

• Bachelors degree in Finance, Business Administration, Information Systems, or a related field
• 3 to 5 years of progressive project management experience, ideally within the financial services industry
• Preferred certifications:
• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Agile/Scrum (e.g., CSM)
• Strong knowledge of Bank products and services, policies and procedures, as well as commercial and retail deposit/lending workflows
• Advanced proficiency in project workflow mapping and resource allocation software
• Ability to handle confidential data with maximum discretion
• Detail-oriented with strong documentation skills
• Ability to build and maintain relationships
• Ability to communicate professionally, both in terms of facilitating meetings and providing status updates to stakeholders
• Strong organizational and time-management skills, with the ability to multi-task, prioritize, and adapt to a changing environment
• Ability to work in the Tewksbury, MA office