Project Manager

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

What You'll Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

• LogicMonitor is seeking a Professional Services Project Manager to lead the successful delivery of customer engagements by owning the end-to-end execution of LogicMonitor implementations—ensuring they are completed on time, within scope, and on budget.
• In this role, you will oversee multiple concurrent projects, ranging from standard implementations to complex enterprise deployments with custom components, while partnering closely with customers and cross-functional teams to maximize business value.
• Guide customers through the implementation journey by developing and managing project plans that align with customer objectives, technical requirements, and business goals.
• Establish project structure, facilitate collaboration across customer and internal teams, and maintain clear communication throughout the project lifecycle, including interactions with executive and technical stakeholders.
• Build trusted relationships with customers by providing proactive guidance, facilitating decision-making, managing expectations, and helping customers navigate risks and dependencies.
• Coordinate and oversee project milestones, ensuring adherence to scope, timeline, and budget while identifying and addressing risks, issues, and blockers.
• Partner closely with Sales, Customer Success, Support, Solutions Engineering, and Professional Services delivery teams to ensure successful customer outcomes and a seamless customer experience.
• Contribute to the ongoing improvement of project delivery methodologies, tools, processes, and best practices to drive greater consistency, efficiency, and customer satisfaction.

Requirements

• 2–4 years of experience managing software, SaaS, infrastructure monitoring, observability, IT operations, or enterprise technology projects, preferably within a customer-facing implementation or professional services environment.
• Working knowledge of project management principles, methodologies, tools, and best practices, with demonstrated experience managing project scope, schedules, risks, and dependencies.
• Strong communication, organization, and stakeholder management skills, with the ability to effectively engage technical and business audiences, including customer stakeholders and cross-functional teams.
• Proven ability to manage multiple priorities, navigate complex customer environments, proactively address challenges, and drive projects to successful outcomes.
• Familiarity with modern collaboration and project management tools such as Slack, Zoom, Confluence, Mavenlink, or similar platforms.
• Demonstrates accountability, professionalism, strong attention to detail, and a customer-focused, service-oriented mindset.
• Exposure to Artificial Intelligence (AI), Generative AI, AI-assisted workflows, AI-powered operational platforms, or AIOps concepts is highly desirable. Familiarity with LogicMonitor's Edwin AI capabilities and the application of AI to improve operational efficiency, observability, and customer outcomes is a plus.
• PMP, CAPM, CSM (Certified Scrum Master), or equivalent project management certifications are preferred but not required.

Qualifications

• Resident of California: Click here to view our California Applicant Privacy Notice.
• Anticipated Application Close Date: 17/08/26
• LogicMonitor is an Equal Opportunity Employer.

Work Authorization

We are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.