Project Manager

Skills

• Project Management
• SaaS Implementation
• Customer Success
• Cloud-Based Platforms
• Project Management Tools (e.g., Salesforce, Jira, Asana)

About the role

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product, you will guide dealerships through every stage of the subscription lifecycle—from pre-launch configuration and data migration to go-live and post-implementation optimization. You are a trusted advisor who translates complex SaaS capabilities into tangible business outcomes for our dealer partners.

Responsibilities

• SaaS Implementation & Onboarding
• - Lead structured onboarding projects for new SaaS subscribers, managing scope, timeline, and deliverables across pre-launch, go-live, and post-launch phases.
• - Configure and customize the DMS platform to align with each dealership’s workflows, integrations, and subscription tier.
• - Conduct data migration planning and verification to ensure a seamless transition from legacy systems to the Lightspeed SaaS environment.
• - Run verification sessions to confirm client understanding of platform functionality and validate configuration accuracy before go-live.
• Project Operations
• - Manage concurrent implementation projects across multiple accounts using project management tools, maintaining accurate status, milestones, and risk logs.
• - Monitor and maintain personal project backlogs; prepare and distribute regular implementation status reports for internal stakeholders.
• - Document customer configurations and implementation decisions to support long-term account health and smooth handoffs.

Requirements

• Required Qualifications
• - Bachelor’s degree in Business, Information Systems, or a related field.
• - Demonstrated experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
• - Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities simultaneously.
• - Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
• - Availability to work periodic weekends and after-hours during critical go-live windows.
• Preferred Qualifications
• - PMP Certification or equivalent project management credential.
• - Experience in SaaS metrics, subscription lifecycle management, or recurring revenue environments.
• - Accounting degree or equivalent experience (beneficial for supporting dealership financial workflows).
• - Familiarity with dealership management systems, automotive retail, or powersports industries.

Qualifications

• Required Qualifications
• - Bachelor’s degree in Business, Information Systems, or a related field.
• - Demonstrated experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
• - Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities simultaneously.
• - Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
• - Availability to work periodic weekends and after-hours during critical go-live windows.

Benefits

This is a hybrid position that works in the office 2 days per week.

Pay

Salary is commensurate with experience.

Schedule

Hybrid: Works in the office 2 days per week.