Project Manager

About the role

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting‑edge technology to design smarter, faster, more sustainable solutions. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

Responsibilities

• Drive Outcome-Based ServiceNow Delivery: Manage projects across one or more platform products and workflows, based on client and program needs.
• Ensure delivery aligns with measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity.
• Coordinate cross-functional efforts spanning ITOM (Discovery, Service Mapping, Event Management), ITAM (asset lifecycle management, compliance, inventory governance), HRSD (employee case management, service delivery workflows).
• Maintain clear alignment between business objectives and platform execution.
• Plan, Execute, and Govern: Develop and manage detailed project plans aligned to contractual scope and customer requirements.
• Track schedule, budget, risks, dependencies, and resource allocation.
• Facilitate issue resolution and proactively manage project risks.