Project Manager

About the role

Working closely with clients and cross-functional teams, you'll oversee projects from inception to completion, ensuring they are delivered on time, within scope and budget, and to the highest quality. You'll build strong client relationships, manage expectations, coordinate resources across multiple teams, and provide clear leadership to drive collaboration, performance and exceptional client outcomes.

Responsibilities

• Produce scope, estimates and budgets for a variety of small to medium digital performance marketing projects for a large SME team responsible for Branding, Paid Media, Web Development, SEO/AEO and Strategy
• Produce and maintain a project plan and resource forecast (where applicable)
• Document project health and status reports on a regular cadence
• Maintain project margin throughout the project lifecycle
• Work toward quarterly project management KPI targets
• Partner closely with Account Management to support assigned accounts, serving as a seamless extension of the client relationship through meeting coordination, stakeholder communications, and direct client interaction
• Chair internal project meetings including kick-offs, status reviews and retrospectives (where applicable)
• Manage client specific requests, maintain and develop ongoing client relationships and provide effective expectation management and alignment
• Own resource management and capacity forecasting with department leads, with focus on soft-booking/pipeline allocation
• Provide clear and regular communication to ensure client and team alignment on delivery status, milestones, risks and issues
• Owning bottleneck identification, managing cross-departmental approval workflows, maintaining a centralized tracking system, and facilitating escalation procedures
• Proactively monitor project scope across all active workstreams, identifying and escalating scope creep risks before they impact timeline, budget, or resource allocation
• Ensure all timesheets are submitted on a weekly basis for projects
• Ensure correct toolsets and templates are being used by the delivery team

Requirements

• 5+ years of client facing project management experience
• Omni-channel digital marketing and/or specific paid media, branding, creative, website development/management, SEO/AEO experience
• Strong leadership skills and assertiveness with experience aligning internal teams, vendors and client staff simultaneously
• Strong numerical, written and oral presentation skills applied to varying audiences of differing seniority levels
• Strong negotiation and facilitation skills, calm under pressure
• Strong client and stakeholder management skills with proactive identification and mitigation of project risks
• Skilled in defining scope, budgets and quality assurance
• Highly process-orientated with attention to detail
• Excellent working knowledge of project management tools e.g. Jira, Confluence, Monday.com
• Consistency in approach, best practices and team management
• Experienced in defining and managing intake process across Enterprise and Business Unit stakeholders
• Management of the creative process including leading and advising the client

Qualifications

• Education: Bachelor’s degree in Business Administration, Project Management, Communications, Marketing, or related field
• Experience: Relevant project management experience in a fast-paced, digital environment
• Technical Skills: Proficiency in project management software such as Jira, Confluence, Monday.com

Skills

• Client Relationship Management
• Project Management
• Leadership
• Communication
• Problem Solving
• Time Management
• Stakeholder Management
• Scoping and Budgeting
• Quality Assurance

Benefits

• 20 days PTO, plus 10 public holidays and 2 floating days
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• Extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Paid parental leave
• Paid community volunteer days (incl. school plays and trips)
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Employee perk program giving access to a wide variety of online discounts
• Culture Committee focused on regular social, educational and community based activities

Pay

Compensation is commensurate with experience.

Schedule

Full-time position, hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens.