Project Manager

About the role

We are seeking an experienced project manager to lead data-driven implementation projects for our higher education clients. You will be responsible for managing projects from inception to completion, working closely with clients to identify their needs and provide innovative solutions to help them achieve their data analytics goals.

Responsibilities

• Serve as the primary point of contact for the institution project manager/coordinator.
• Responsible for creating a trusting client relationship by establishing project priorities, resource needs, availability and timelines.
• Responsible for establishing weekly check-ins with internal and external team members to meet deadlines.
• Proactively identify and address blockers that may impact project success.
• Manage end-to-end project delivery, including project planning, scoping, scheduling, and management of project resources.
• Manage internal and client project teams, and ensure that team members are clear on their roles and responsibilities.
• Identify ways to improve internal processes, and maintain the implementation guides and supporting tools that keep the team running effectively.
• Communicate project progress and status to stakeholders, including clients, project sponsors, and executive management.
• Identify and mitigate project risks, and escalate issues as necessary.
• Manage project communication/decisions between client and internal project team.
• Provide overall project management for the relevant HelioCampus platform implementation, including (but not limited to) the development and maintenance of a project plan, meeting notes, status report, issue log and other project artifacts.
• Properly save and archive client documents delivered to the project team for successful implementation.
• Support implementation handoff documentation by identifying client-specific business rule customizations for our ongoing support teams to reference.
• Provide technical implementation input and documentation for new products post product launch.
• Escalate common implementation hurdles to the product team for further enhancement and refinement of our products.
• Provide advice, subject matter expertise, and feedback on data definitions and functional client use cases to inform technical development.
• Facilitate power user training sessions in partnership with other teams during implementation.
• Provide assistance to clients during “Go Live” and ensure seamless handoff to their on-going services team once implementation is complete.

Requirements

• Bachelor’s degree from an accredited institution of higher learning
• 3+ years of relevant, project management experience
• Strong communication, planning, and organizational skills
• Experience working with higher education clients, with a deep understanding of the higher education landscape and data needs and/or assessment practices
• Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
• Proven ability to manage complex projects with multiple stakeholders, competing priorities, and tight deadlines
• Strong leadership skills, with the ability to motivate and manage project teams

Qualifications

• Previous experience in technology implementation/consulting and/or higher education
• Prior experience with: Data analysis and analytics technologies (data warehousing, data visualization tools, SQL, Excel)
• Team collaboration and project management tools such as Confluence, JIRA, Smartsheet, Trello
• Similar SaaS products
• Prior experience working with higher education technology systems (Workday, Colleague, Banner, Peoplesoft etc.) is a plus
• Project management certification (PMP, CAPM, ITIL 4 Foundations or equivalent) is highly desirable
• Experience working in Agile development environments is a plus

What Sets Us Apart

• Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities.
• Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an “on it” mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions.
• A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves.