Project Manager

Duties & Responsibilities

• Complete project forecasting, progress reporting, and scheduling calendars.
• Collaborate with clients and internal teams to define project scopes, goals, and deliverables.
• Develop comprehensive project plans, timelines, and budgets.
• Cook up resources and activities to ensure project milestones are met.
• Provide regular updates on project status, timelines, budget, and deliverables to Account Managers to manage client expectations.
• Track costs, performance, service levels, and other metrics for reporting and post-project review.
• Foster strong relationships with clients, internal teams, and external vendors.
• EFFECTIVELY communicate project expectations, requirements, and changes to team members.
• Identify and PROACTIVELY address potential project risks; develop CONTINGENCY plans to mitigate them.
• SURE that projects are executed within the defined scope and budget.
• Conduct REGULAR project reviews to ensure deliverables meet quality standards.
• Work CLOSER with cross-functional teams to resolve issues and roadblocks.
• Uphold STANDARDS for project documentation and reporting.
• Facilitate CROSS-DEPARTMENTAL collaboration among team members.
• MOTIVATE and GUIDE the project team to achieve project goals and objectives.
• Foster a POSITIVE and COLLABORATIVE team culture.
• Establish PROJECT MANAGEMENT processes and methodologies using appropriate tools.
• PERFORMS other duties as requested.

Qualifications

• 2–5 years of experience in project management, preferably in an IT or MSP environment.
• Proven experience building project briefs, timelines, and budgets, with the ability to manage projects with minimal supervision.
• Experience supervising and mentoring technicians of varying skill levels.
• Exceptional organizational and time-management skills.
• Strong communication and interpersonal skills with client-facing experience.
• Proficiency with project management tools and software (Autotask, Microsoft Project, Smartsheet, or similar).
• Detail-oriented with exceptional presentation and reporting skills.
• Hands-on, self-driven, highly motivated, and team-oriented.
• Bachelor’s degree in Business, IT, or related field preferred.
• Project Management certification (PMP, CAPM, or equivalent) or completion of a recognized PM curriculum preferred.
• Familiarity with IT service delivery, infrastructure, and cybersecurity preferred.