Project Manager

About the Role

Join our CSM-Project (Onboarding) team in the Philadelphia area as the strategic and operational backbone of our most complex customer deployments. You'll manage the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

What you'll find at DiliTrust:

• Innovation: Be at the forefront of legal tech advancements.
• Global Impact: Collaborate with diverse teams across an international, multicultural environment.
• Career Growth: Grow and develop within the future unicorn of legal tech.
• Stimulating Culture: Experience a workplace recognized with the "Happy at Work" and "Tech at Work" labels every year since 2019.

Responsibilities

• Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
• Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
• Own the configuration and setup advisory for each customer, developing deep product knowledge across our full suite to deliver tailored, hands-on implementation.
• Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project.
• Be the face of DiliTrust during the implementation phase, laying the groundwork for a trusted, lasting partnership that continues well beyond go-live.
• Coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients.
• Apply an agile project management methodology, adapting your approach to each client's complexity and pace.
• Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams.
• Travel to customer sites as needed to support key project milestones (up to 10-15% travel).

Requirements

• 2+ years of experience managing SaaS or software implementation projects in a client-facing role.
• Experience handling complex project challenges and keeping stakeholders aligned and timelines intact.
• Ability to communicate effectively with both strategic stakeholders (e.g., General Counsel) and technical teams (e.g., IT architects).
• Proactive problem-solving skills—anticipating issues and bringing solutions, not just status updates.
• Intellectual curiosity about legal operations, governance, and the technology transforming them.
• Ability to thrive in fast-moving, cross-functional environments while maintaining structure without bureaucracy.
• Bilingual or multilingual skills are a plus given our global client base.

Recruitment Process

• Talent Acquisition
• Head of Customer Success
• Chief Customer Officer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.