Project Manager

About the role

The Project Manager will drive end-to-end execution of complex, multi-stakeholder programs spanning internal teams, external partners, and customers. Reporting to the Sr. Manager, Strategy & Operations, this role is responsible for building and managing integrated project plans, ensuring alignment on timelines, deliverables, and ownership across all parties.

This individual serves as a central point of coordination, leading communication, meeting cadences, and cross-functional collaboration to keep programs on track. They proactively identify risks, manage dependencies, and drive resolution of issues that could impact timelines or outcomes. The role requires strong operational rigor, attention to detail, and the ability to navigate ambiguity while maintaining momentum across multiple parallel workstreams.

Success in this role is defined by the ability to bring structure to complex initiatives, ensure accountability across stakeholders, and deliver high-quality outcomes in a fast-paced, evolving environment.

Program Execution & Plan Management

• Build and maintain detailed project plans across internal teams and external partners and customers
• Ensure alignment on milestones, timelines, owners, and deliverables
• Track progress against plan and ensure all actions have clear ownership and due dates
• Maintain a single, integrated view of program status across all parties
• Manage pilot lifecycle, including planning, kickoff, execution, and closeout
• Support post-pilot follow-up by tracking outcomes, capturing learnings, and coordinating next steps

External Customer/Partner Coordination

• Serve as a key point of coordination and manage ongoing communication, ensuring alignment between external parties and internal teams
• Coordinate working sessions, follow-ups, and cross-party dependencies
• Track external commitments and ensure progress against agreed timelines
• Manage customer requests end-to-end, including intake, prioritization, timeline definition, and cross-functional coordination to ensure timely and high-quality delivery

Meeting Cadence & Operating Framework

• Establish and manage meeting cadence across stakeholders
• Facilitate working sessions, capture notes, action items, and follow-ups
• Ensure questions are resolved and decisions are documented
• Reinforce accountability across all participants

Risk & Dependency Management

• Identify and track risks, delays, and sequencing conflicts across parties
• Surface issues early and clearly communicate impacts to leadership
• Drive mitigation planning and ensure actions are tracked to resolution
• Escalate when external constraints impact critical path or revenue timelines

Cross-Functional Alignment

• Ensure external timelines align with internal commercial and delivery milestones
• Identify gaps in ownership or unclear expectations and drive clarity
• Coordinate across Product, Sales, Operations, and external stakeholders
• Maintain alignment across multiple parallel workstreams

Logistics & Documentation

• Manage program-related logistics, including:
• NDAs and documentation
• Facility visits and coordination
• Conference and partner meeting logistics
• Ensure all required documentation is completed and tracked
• Maintain organized records of program materials and communications

Qualifications

• 3–7 years in program management, project management, operations, or similar roles
• Strong program planning skills, including building integrated project plans, dependency mapping, and critical path management
• Experience driving execution in ambiguous, fast-paced environments with competing priorities
• Experience leading cross-functional technical initiatives across hardware, partner integrations, and dashboard reporting is a plus
• Experience in SaaS, retail, or multi-party ecosystem environments is a plus

Skills

• Strong project and program management discipline
• Excellent organizational and follow-through capabilities
• Clear and concise communication (written and verbal)
• Ability to manage multiple stakeholders and priorities simultaneously
• Strong attention to detail and ability to track complex dependencies
• Thrives in ambiguity

Benefits

• Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan
• Restricted Stock Units
• Flexible Paid Time Off & Holidays
• Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mentorship Opportunities
• Training & Development