Project Manager

About the role

Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
Communicate and adhere to project milestones and internal metrics
Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions
Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
Work with strategic partners to ensure successful delivery of hardware and supplies onsite
Troubleshoot potential issues to ensure the customer’s success at their event
Configure event specific technology prior to and onsite at customer events
Manage several concurrent projects
Work onsite to ensure success on the day of the event - up to 40% travel required

Responsibilities

• Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
• Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
• Communicate and adhere to project milestones and internal metrics
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Work with strategic partners to ensure successful delivery of hardware and supplies onsite
• Troubleshoot potential issues to ensure the customer’s success at their event
• Configure event specific technology prior to and onsite at customer events
• Manage several concurrent projects
• Work onsite to ensure success on the day of the event - up to 40% travel required

Requirements

• Bachelor’s degree required
• 1+ years of customer success or event planning experience
• Preferred industry (event) and/or onsite technical event support
• Excellent communication skills (verbal and written)

Qualifications

• Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to ensure event execution success
• Ability to work within a team to achieve goals
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over the phone, email and in person
• Strong understanding of the onsite event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software

Skills

• Process oriented
• Customer focused
• Multi-tasking
• Approaches event technology solutions with proactivity and curiosity
• Possesses highly effective communication skills
• Builds constructive and effective relationships

Benefits

• Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities

Pay

• N/A

Schedule

• N/A