Project Manager

About the Role

The project manager is the first point of contact for any project issues or discrepancies arising from within the various departments in an organization before the problem escalates to higher authorities. They monitor the details and status of projects, drive regular governance meetings, promote communication, and align efforts with the goals of the program. This individual drives the process of maintaining progress, mutual interaction, and tasks of various parties to reduce the risk of overall failure, maximize benefits, and minimize costs.

Reports to: Department Director

Responsibilities

• Provide clear expectations for the intended results of projects.
• Delegate work effectively and manage communication with customers.
• Manage sub-contractors and project resources, including time, schedule development, and control.
• Oversee deployment deliverables to ensure projects are completed on-time and within budget.
• Identify and resolve product issues, escalate decisions, and establish quality measures to ensure milestones are met.
• Schedule and plan final walkthroughs, manage change orders, and secure project signoffs.
• Handle project billing and reconciliation.
• Provide day-to-day technical and professional guidance to department staff.
• Evaluate staff performance and make recommendations for personnel actions.
• Maintain monthly job costing reports (generated from TigerPaw or supplied by the manager).
• Provide up-to-date expense reports at the culmination of every week.
• Consistently update Outlook Calendar to reflect accurate availability.
• Adjust work hours, priorities, and staff assignments based on workload to ensure efficient operation.
• Assist in customer transition to the Service Department.

Requirements

• Ability to multitask and manage multiple responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to resolve conflicts and motivate or encourage others.
• Strong problem-solving skills.
• Willingness to travel, including some overnight stays.
• Ability to work decisively under pressure.

Performance Measurements

• Improve communication and collaboration across teams.
• Enhance productivity and performance.
• Achieve project objectives within given constraints (time, budget, scope).
• Proactively mitigate risks in advance.
• Manage stakeholders’ expectations effectively.
• Achieve personal and departmental training plan goals.
• Produce current dashboards and resource forecasts upon demand.
• Attain service order gross margin at or above established targets.
• Maintain minimum customer satisfaction rating (to be determined).
• Adhere to timesheet and expense report policies.
• Follow invoice forecasts, including billing forecast and billing dates.
• Provide leadership and direction for the delivery of project objectives.

The duties listed cover the primary and essential functions of the position. Specific circumstances may allow or require adjustments to these duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.