Project Manager

About the role

We are seeking a Project Manager who will support our NYS client. This role owns the order-to-delivery lifecycle for high-volume benefits card and printed collateral production, coordinating sourcing, quoting, proofing, manufacturing, logistics, quality resolution, invoicing, and client communications. The Project Manager will also serve as the designated Account Manager and accountable point of contact for delivery and product defect incidents.

Responsibilities

• Receive purchase orders, validate pricing and specifications, and confirm order acceptance within required timeframes.
• Coordinate with manufacturing partners to obtain pricing, production commitments, and ship dates, and secure client approval before production begins.
• Manage the artwork and proofing lifecycle, including PDF and hard-copy proofs, revisions, signed approvals, and production release.
• Track raw materials, production schedules, logistics requirements, receiving hours, handling instructions, palletization, and delivery commitments.
• Verify that each order meets applicable ISO and EMVCo card standards and client purchase order requirements.
• Publish weekly status reports for all open jobs, identify risks early, and recommend corrective actions.
• Lead product defect and quality investigations, determine scope and severity, apply agreed defect thresholds, and coordinate remediation with manufacturers and the client.
• Serve as the named point of contact for shipping, delivery, and product defect incidents, providing same-day initial response plans and documented follow-up actions.
• Prepare root cause analyses and corrective action plans, and present findings to client leadership when service commitments are missed.
• Confirm order completion, submit invoices, and maintain complete and accurate documentation throughout the order lifecycle.

Mandatory Qualifications

• 7+ years of experience in card production sourcing or high-volume print manufacturing operations.
• 5+ years of direct accountability for supplier or subcontractor performance, including enforcing production schedules and specifications without controlling supplier capacity.
• Hands-on ownership of supply for a card issuance program producing 1+ million cards annually.
• Experience serving as the accountable point of contact for an enterprise or government client.
• Experience interpreting manufacturing or supply agreements and managing contractual deadlines, including proof approval windows, defect notice periods, and committed ship dates.
• Experience leading manufacturer defect or quality investigations, categorizing defects, applying acceptable quality levels, and driving remediation decisions.
• Experience preparing client-facing root cause analyses and corrective action plans.
• Working knowledge of commercial print production and proofing for mailed collateral, including card carriers and inserts.
• Experience managing purchase order lifecycles, supplier quotations, and invoicing.
• Strong client-facing written communication skills, including status reporting and escalation communications.
• Proficiency with a project tracking tool such as MS Project, Smartsheet, or Jira, plus Microsoft Excel, Teams, and SharePoint.
• Ability to work onsite in Troy, New York three days per week and travel occasionally within New York State and to supplier production sites.

Desirable Qualifications

• PMP or CAPM certification.
• Experience supporting a government benefits or Electronic Benefits Transfer (EBT) card program.
• Experience with USPS bulk and high-volume mailing requirements.
• Experience working within a card manufacturing supplier organization.
• Experience supporting multi-million-card annual production volumes.

Educational & Certification Requirements

• Bachelor's degree or an equivalent combination of education and directly relevant experience.

Benefits

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high-profile government initiatives, supporting meaningful change.
• Professional development through exposure to innovative Agile practices and leadership collaboration.
• A collaborative environment that values ownership, initiative, and continuous learning.

This is an exempt position. Salary is commensurate with experience.

Location: Troy, NY (Hybrid – 3 days onsite; travel required)

Duration: 12 months (with potential for extension)

Start Date: Estimated – 10/1/2026

W2 Hourly Rate: $75–$90/hour

Application Deadline: 9/3/2026