Project Manager

Essential Responsibilities

• Serve as the primary point of contact for assigned customers throughout the project lifecycle.
• Build strong customer relationships through responsiveness, accountability, professionalism, and consistent communication.
• Conduct daily outbound customer calls to provide project updates, answer questions, collect outstanding information, and ensure customer expectations are met.
• Maintain regular communication with contractors, architects, designers, sales representatives, installers, and customers.
• Escalate critical customer issues promptly while maintaining confidence through transparent, solution-oriented communication.
• Investigate and resolve customer concerns, project issues, and stakeholder requests with urgency and professionalism.

Project Planning & Execution

• Manage projects from order intake through manufacturing, shipping, installation coordination, and final delivery.
• Establish project objectives, schedules, milestones, priorities, and performance standards consistent with customer requirements and company policies.
• Demonstrate strong execution, ownership, and follow-through by ensuring customer commitments, project deliverables, and internal action items are completed accurately and on time.
• Prepare, maintain, and communicate detailed project schedules including milestone tracking and status updates.
• Monitor project performance and provide regular updates regarding schedule, budget, risks, and project health.
• Cook up multiple projects simultaneously while maintaining attention to detail and customer satisfaction.
• Ensure project requirements are properly communicated and executed across all functional areas.
• Drive timely collection of customer approvals, specifications, deposits, drawings, and required documentation to prevent project delays.
• Ensure project requirements are properly communicated and executed across all functional areas.

Risk Management & Problem Resolution

• Proactively identify project risks, delays, scheduling conflicts, material constraints, and customer issues.
• Communicate potential concerns early and coordinate cross-functional teams to develop and implement solutions.
• Monitor project timelines and manufacturing schedules to ensure customer commitments are achieved.
• Resolve obstacles impacting quality, delivery, profitability, or customer satisfaction.
• Manage scope changes, schedule adjustments, and customer requests while maintaining project objectives.

Cross-Functional Coordination

• Collaborate closely with Engineering, Production, Shipping, Sales, Customer Service, and Order Intake teams to ensure seamless project execution.
• Initiate and maintain strong relationships with stakeholders and internal departments necessary to support project success.
• Facilitate project meetings and coordinate activities between customers and internal teams.
• Support efficient information flow between departments to minimize delays and ensure project accuracy.
• Represent customer requirements internally and ensure alignment across all project stakeholders.

Project Administration & Documentation

• Maintain detailed documentation of customer interactions, commitments, approvals, change requests, and project milestones within company systems.
• Interpret project documentation, specifications, drawings, blueprints, and take-off information.
• Prepare project reports, status updates, schedules, and related documentation.
• Utilize ERP systems and project management tools to track project performance and maintain accurate records.
• Ensure project documentation is complete, accurate, and compliant with company procedures.

Financial & Business Performance

• Understand project costing and profitability utilizing ERP systems and project data.
• Support project budget management and cost control initiatives.
• Monitor project activities to help ensure revenue and profitability objectives are achieved.
• Maintain knowledge of market conditions, customer trends, and product offerings to support project success.
• Afford assistance with estimating and conceptual budgeting activities as needed.