Project Manager

About the role

As a customer-facing Project Manager in our Professional Services organization, you will guide customers through discovery and implementation processes to ensure optimal utilization of the Bridgeway software suite. This includes improving transactional processing, calculations, and workflows critical to the customer's business success, while managing change as they transition from one system to another. Our flexible software covers fund administration aspects such as eligibility, contributions, claims, pension, and annuity. This is a remote position with up to 15% travel within the U.S. and Canada. East coast candidates preferred.

Responsibilities

• Lead client implementations of proprietary software from project kick-off through go-live and transition to support.
• Manage communications, escalations, and expectations with internal and external stakeholders.
• Develop project plans, regularly monitor and update schedules, budgets, and project estimates in the online professional services automation solution.
• Assume accountability for on-time and on-budget delivery of projects, including regular, accurate forecasting of project financials.
• Monitor, evaluate, and predict resources needed to reach objectives and manage resources effectively and efficiently.
• Manage scope against contract deliverables, maintain margin objectives, and meet billable utilization goals.
• Identify potential risks affecting budget, timeline, and efficiency, and develop strategies to mitigate these risks.
• Create and maintain comprehensive project documentation.
• Participate in process improvement activities to increase efficiency and speed to market for customer projects.
• Perform risk management analysis to reduce project risks.
• Collaborate across the enterprise to handle customer needs, including professional services, sales, support, engineering, and technical services/hosting.
• Lead and facilitate requirement gathering, estimating, and creation of proposals.
• Work with the project team to proactively define requirements and coordinate handoffs and integration with engineering team efforts to keep project deliverables on track.
• Ensure successful integration of project objectives into client business operations by coordinating training initiatives and ensuring adequate knowledge transfer to the Client Services team.
• Track performance of the project portfolio against key metrics, identify areas for improvement, and make recommendations for project efficiencies.

Qualifications

• 3+ years of experience planning and managing the implementation of enterprise-level software or IT consulting projects for external stakeholders, including ownership of budget and schedule.
• Ability to work on challenging projects that require creativity and prioritization of workloads.
• Proven ability to solve problems creatively.
• Excellent analytical skills.
• Strong interpersonal skills and resourcefulness.
• Knowledge of Agile Scrum projects, methods, and principles.
• Experience managing projects using an online professional services automation solution such as AdaptiveWork/PlanView or SmartSheet.
• Strong MS Office skills.
• Bachelor's degree in a related discipline.
• Project Management Professional Certification (PMP) preferred.